Wells Fargo is seeking a Lead Commercial Loan Servicing Representative
In this role, you will:
- Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects
- Research, respond to and resolve complex inquiries
- Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
- Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit
- Support loan trading and assignments
- Prioritize work and provide day to day work leadership and mentorship to the support team
- Lead or contribute to customer issue resolutions that require coordination amongst various teams
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
- 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Bachelor's degree in finance, Accounting, Business Administration, or related field.
Job Expectations:
- Ensure accurate and timely processing of loan transactions, including funding, booking, and servicing.
- Review and validate loan documentation for completeness and compliance.
- Manage Service Requests (SRs) within agreed SLAs and ensure quality checks before closure.
- Collaborate with internal teams (Collateral, QC, DA) to resolve discrepancies and ensure smooth workflow.
- Maintain accurate records and regularly update shared drives and systems.
- Identify process gaps and recommend improvements for efficiency and risk mitigation.
- Adhere to all regulatory and internal compliance requirements.
- Act as a subject matter expert for Agency and Member loan processes and assist in training new team members.
- Experience in trade settlements and familiarity with settlement timelines and processes.
- Strong understanding of loan documentation, collateral management, and regulatory compliance.
- Proficiency in loan management systems and MS Office (Excel, Word, Outlook).
- Excellent analytical and problem-solving skills with attention to detail.
- Strong communication and stakeholder management skills.
- Ability to work under tight deadlines and manage multiple priorities.
- Knowledge of Agency and Member loan processes preferred.
Top Skills
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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