Summary
A high-impact leadership role at the heart of Financial Services and Payments, responsible for transforming data into actionable insight that improves customer outcomes and commercial performance. Working across products, partners and channels, you'll shape analytics capability, influence strategy and lead a team that brings clarity to complex business challenges.
What you'll do
Lead the FS & Payments data, MI and analytics strategy, delivering trusted insight that supports customer outcomes, commercial performance and business priorities.
Own the end-to-end analytics and reporting capability, developing scalable dashboards, frameworks and data solutions that drive informed decision-making.
Partner with D&T, senior stakeholders and external providers to shape data infrastructure, governance, compliance and data-sharing capabilities across the FS portfolio.
Generate actionable customer, product and commercial insight, identifying opportunities, risks and growth initiatives while translating complex analysis into clear recommendations.
Lead and develop a high-performing analytics team, setting priorities, assuring quality and embedding best practice across data, insight and reporting.
Who you are
Significant experience leading MI, reporting and analytics capabilities within a complex, customer-focused business.
Strong analytical and commercial acumen, with the ability to turn data into actionable insight that drives performance and growth.
Expertise in developing scalable reporting, dashboards and performance frameworks, supported by robust data governance and quality standards.
Excellent stakeholder management, communication and influencing skills, with experience presenting insight and recommendations to senior leaders.
Proven people leadership capability, with a track record of developing high-performing teams and delivering high-quality analytical output.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-hybrid #LI-LS1 #hybridrole
Skills Required
- Significant experience leading MI, reporting and analytics capabilities within a complex, customer-focused business.
- Strong analytical and commercial acumen with ability to translate data into actionable insight.
- Expertise developing scalable reporting, dashboards and performance frameworks with strong data governance and quality standards.
- Excellent stakeholder management, communication and influencing skills with experience presenting to senior leaders.
- Proven people leadership capability and track record of developing high-performing analytics teams.
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
