Lead Commercial Analyst - Financial Services

Summary

A high-impact leadership role at the heart of Financial Services and Payments, responsible for transforming data into actionable insight that improves customer outcomes and commercial performance. Working across products, partners and channels, you'll shape analytics capability, influence strategy and lead a team that brings clarity to complex business challenges.

What you'll do

• Lead the FS & Payments data, MI and analytics strategy, delivering trusted insight that supports customer outcomes, commercial performance and business priorities. 

• Own the end-to-end analytics and reporting capability, developing scalable dashboards, frameworks and data solutions that drive informed decision-making. 

• Partner with D&T, senior stakeholders and external providers to shape data infrastructure, governance, compliance and data-sharing capabilities across the FS portfolio. 

• Generate actionable customer, product and commercial insight, identifying opportunities, risks and growth initiatives while translating complex analysis into clear recommendations. 

• Lead and develop a high-performing analytics team, setting priorities, assuring quality and embedding best practice across data, insight and reporting.

Who you are

• Significant experience leading MI, reporting and analytics capabilities within a complex, customer-focused business. 

• Strong analytical and commercial acumen, with the ability to turn data into actionable insight that drives performance and growth. 

• Expertise in developing scalable reporting, dashboards and performance frameworks, supported by robust data governance and quality standards. 

• Excellent stakeholder management, communication and influencing skills, with experience presenting insight and recommendations to senior leaders. 

• Proven people leadership capability, with a track record of developing high-performing teams and delivering high-quality analytical output.

What’s in it for you? 

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to your performance and ours

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome 

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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