The world’s top banks use Zafin’s integrated platform to drive transformative customer value. Powered by an innovative AI-powered architecture, Zafin’s platform seamlessly unifies data from across the enterprise to accelerate product and pricing innovation, automate deal management and billing, and create personalized customer offerings that drive expansion and loyalty.
Zafin empowers banks to drive sustainable growth, strengthen their market position, and define the future of banking centered around customer value.
What’s the Opportunity?
Reporting to the Director, Cloud Operations, the Lead Cloud Operations Engineer is a senior-level technical role that is responsible for leading a team of engineers focusing on leveraging cloud technologies to build scalable, reliable, and efficient systems that meet the organization’s and clients needs. Your primary goal is to implement and ensure that the team is successful in following best practices in ensuring our client’s applications and services run smoothly in the cloud environment while optimizing performance, security, and cost-effectiveness in a customer facing role for our rapidly expanding infrastructure. Your responsible for the day to day technical tasks that your team performs, advocating for them, and connecting with management on how to enable and support the team to provide them with what they need to be successful, whilst rolling up your sleeves and working alongside them and your peers. Your provide guidance and leadership to more junior members of the team, to carry out the tasks and outcomes set by management.
What Will You Do?
- Align with peers and management to ensure that best practices in cloud operations are maintained and adhered to
- Provide technical guidance and leadership to team members and ensure they are on-track with day to day tasks
- Support and align efforts to meet customer needs as a part of service delivery
- Work with senior team members to learn, review, assess and improve infrastructure capabilities
- Monitor and manage infrastructure, ensuring the highest levels of infrastructure availability
- Install, configure, test, maintain, operating systems, application software and systems management tools
- Document and review the design, operations and troubleshooting of technology platforms and procedures
- Troubleshoot incidents reported on the infrastructure
- Perform Root Cause Analysis
- Create and review Root Cause Analysis documentation
- Present analysis to internal and external stakeholders
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with engineers to implement fixes
- Maintain security, backup, and redundancy strategies
- Author and maintain scripts to increase system efficiency
- Identify, conceptualize and execute automation engagements
- Communicate proactively with customers and internal team members to deliver business value as a part of daily work management
- Lead triage sessions with customers and partners
- Train, guide and help other members of the team to obtain necessary knowledge
- Adhere to defined support processes
- Support team in developing a knowledge base Ability to work in remote and/or office setting
- Fast paced environment with tight deadlines
- Support offshore hours / multiple time zones
- Flexibility with working hours based on team and client needs
What Do You Need to Succeed?
Must Haves
- Degree in computer science, engineering or equivalent experience
- Certifications on cloud technologies
- Troubleshooting Linux based systems
- Scripting (shell, python)
- Mentorship, coaching and guidance to more junior members of the team and sharing knowledge
Nice to Have
- Domain knowledge of banking, financial services, enterprise data platforms, AI-driven automation, and large-scale enterprise IT environments will be considered a strong asset
Additional Job Details
- Vacancy Status: Open Position to be filled
- Mode of Work: Hybrid
- Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
Skills Required
- Degree in computer science, engineering or equivalent experience
- Certifications on cloud technologies
- Troubleshooting Linux-based systems
- Scripting (shell, python)
- Mentorship, coaching and guidance to junior team members
- Experience providing technical leadership and leading a team
- Ability to support offshore hours and multiple time zones; flexibility with working hours
- Domain knowledge of banking, financial services, enterprise data platforms, AI-driven automation, and large-scale enterprise IT environments
What We Do
Zafin, the global leader in SaaS cloud-native product and pricing solutions, is a trusted partner to the world’s most customer-centric financial institutions. Zafin’s product and pricing platform empowers banks of all sizes to center their customers, grow relationships and drive revenues. The Zafin platform separates product and pricing from core processing to accelerate progressive modernization, enable digital transformation and deliver personalization at the relationship level. A typical Zafin installation integrates easily with most back-end systems and customer-facing channels to increase product and pricing efficiency and agility, drive interest and non-interest income, and deliver a positive ROI—often in one year or less.
