** On-Site in Charlotte NC

Job Summary: We are seeking a highly skilled and experienced Lead Engineer (Cloud & DevOps) to join our team in a technical leadership capacity. In this role, you will serve as a technical expert in cloud Infrastructure Support and a team leader, overseeing various aspects of network architecture, information security, IT system Administration and Tools, and DevOps processes. You will play a crucial role in coordinating and managing the technical, peripheral, and management aspects of our Cloud Infrastructure and DevOps team, driving efficiency, security, and collaboration.

The ideal candidate will have a strong background in cloud Infrastructure Support, network architecture, IT system Administration, Patching, Devops Tools, and citrix, with a proven track record of implementing infrastructure best practices and optimizing DevOps practices.

If you are a motivated individual with a passion for CIS, DevOps and a track record of successful team technical leadership management, we invite you to apply for this exciting opportunity. 

Work Location: On-Site Charlotte, NC

Key Responsibilities:

• As a Lead Engineer, you will play a crucial role in overseeing and coordinating the technical, peripheral, and management aspects of our cloud infrastructure and DevOps requirements.
• IaaS, PaaS, IaaC, and cloud native deployments for Operational and performance efficiency
• GCP primary and Azure secondary, Core Network Infrastructure Support: Solid understanding and hands-on experience in designing and managing core network infrastructure on gcp primary and azure secondary.
• General DevOps: Proven expertise in implementing and optimizing DevOps practices to enhance the development and deployment lifecycle.
• SAML/OAuth: Proficient in implementing and managing SAML and OAuth protocols for secure authentication and authorization.
• Google Cloud IAM and Azure AD: Strong knowledge of respective services and its integration with cloud-based services.
• Security Topology: In-depth understanding of security topologies, including best practices for securing infrastructure and data.
• IT system Administration (Linux and Window) and Patching Tools(BigFix) skills, with a focus on optimizing performance and ensuring reliability.
• Google API & Services: Understanding of Google APIGEE, troubleshooting and support.
• GKE & AKE: Experience in monitoring and troubleshoot workloads in Kubernetes across GCP & Azure.
• Citrix: Troubleshoot and resolve issues related to Citrix and Windows systems. Collaborate with teams to enhance and maintain Citrix and Windows infrastructure. 
• Monitoring: Deploying and providing support to Application Performance Management tools (Dynatrace), as well as firefighting production problems that are performance related.
• Infosec: Understanding of and hands-on experience with information security principles and practices to enhance overall system security.
• IDP: Solid experience with Identity Provider (IDP) systems and their integration into DevOps workflows.
• Agile: Experience in implementing Agile methodologies to streamline processes, plan and manage work, and continuously improve.
• ITSM tool\ Jira: Familiarity with ITSM tool\Jira for Operations and project management and issue tracking.
• Planning: Proven ability to create and execute effective plans to meet project objectives and deadlines.
• Organization: Strong organizational skills, capable of managing multiple tasks and priorities efficiently.
• Proven experience in a DevOps role with increasing responsibilities.
• Managing People: Demonstrated leadership skills, including the ability to mentor and guide team members.

Qualifications:

• Bachelor's degree in a relevant field or equivalent practical experience.
• Excellent communication and collaboration skills.
• Certification in relevant technologies is a plus.
• Strong ability to analyse and interpret data as well as provide insights
• Demonstrated experience in analysis, conclusion, and recommend actions
• Strong written and oral communication skills, and experience presenting formally
• Proven track record of successfully managing, developing, and implementing Cloud best practices.
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment.
• Ability to effectively collaborate with teams across different locations and cultures.
• Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical Professionals, Developers, and Architects
• Ability to navigate and translate complex issues and create collaborative, cross-functional solutions.
• Deep analytical skill and a passion for gathering information from various sources; analysing and presenting recommendations to leadership to drive process improvements.
• Experience in process improvement identification, recommendations, and implementation.
• A good understanding of Change, configuration, and other related processes.
• Experience using ticketing system like service now, Jira etc




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About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.