Lead Clinical Robot Associate - Memphis, TN
We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.
As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real-world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes as the organization scales. Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results to our hospital partners.
This is a full-time, Supervisor role at Diligent Robotics typically working 9am-5pm CST, Monday-Friday, hours may vary based on needs of the business. This position is located in Memphis, TN and you must be local and willing to work onsite to be considered.
This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.
Your day-to-day responsibilities will include:
- Monitoring and safely assisting mobile service robots in a hospital environment
- Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers
- Prioritizing the customer experience, ensuring their expectations are always met or exceeded
- Communicating with hospital staff and, occasionally, the public regarding robot operation
Your supervisory responsibilities will include:
- Prepare and publish monthly schedules
- Onboarding and training new Clinical Robot Associates
- Approve time cards
- Escalating corrective action issues
- Find coverage with callouts
A good candidate would be, at minimum:
- A high school graduate or possess a GED
- Supervisory experience: Experience leading a small team including scheduling, training, and support.
- Customer-service oriented: you are friendly, skilled in the art of de-escalation, and an able juggler of customer demands and company needs
- An excellent written and verbal communicator: you convey information to internal stakeholders in phone calls and direct messenger
- Organized: you can juggle and make progress on multiple tasks simultaneously
- Self-sufficient: you get things done, learn what you don’t know, and can make quick decisions independently, as circumstances require
- Able to lift up to 40 pounds
- Able to work varying shift times including nights and weekends and understanding that your schedule may shift as customer needs change over time
- Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robots
- Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, a drug screen, among other steps
- Extraverted: you can strike up a conversation with anyone and everyone loves your presence
- Responsive and responsible: you commit to deadlines, err on the side of over-communication, and understand the challenges of working with some co-workers that may be remote.
- Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes
- Passionate about healthcare and technology coming together to help people
- Formerly employed in the healthcare space: you have an insider understanding of the vernacular, organizational structure, and operational processes of hospitals
- Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- High school diploma or GED
- Experience leading a small team, including scheduling, training, and support
- Strong customer-service orientation and de-escalation skills
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and stay organized
- Ability to work independently and make quick decisions
- Ability to lift up to 40 pounds
- Availability for varying shifts, including nights and weekends
- Willingness to work during significant holidays
- Willingness to obtain vendor credentials, including immunizations, background check, and drug screen
- Prior healthcare employment or hospital operations experience
- Passionate interest in healthcare technology and robotics
What We Do
We are a human-centered robotics company. Our mission is to make technical advances towards robots and humans working together side by side, with an emphasis on human-centric design. Diligent Robotics is developing a suite of artificial intelligence that enables robots to collaborate with and adapt to humans in everyday environments. Our service robots are designed to participate and work together with teams of humans. Our first product is a hospital service robot that can assist clinical staff with logistical tasks, allowing them to spend more of their time on direct patient care, improving patient satisfaction, quality of service, and safety.
