About us @Symphony
Secure. Connected. Intelligent.
Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.
Our end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.
Role Description:
The Project Delivery and Technical Support Specialist will own the delivery of projects to Symphony's client base across APAC. This role spans the full client lifecycle, from RFP and pre- sales architecture through to post-deployment troubleshooting, and includes design and implementation of advanced voice network solutions, along with ongoing mentorship for the professional services team.
Responsibilities:
Project Delivery
- Own end-to-end project delivery for APAC clients
- Lead the RFP process, ensuring appropriate responses and documentation
- Manage regional quoting, with quotes passed to the UK Professional Services team
Technical Support and Troubleshooting
- Resolve complex issues for customers on-site and remotely
- Support lab setup, integration testing, and configuration of Symphony products
- Design, architect, and implement advanced voice network solutions
- Review customer network and firewall/proxy setups for Cloud9 integration
- Provide backup support to client services and technical support as needed
Mentorship and Team Support
- Mentor and upskill the professional services team
- Assist with onboarding and training of new team members
Pre-Sales and Post-Sales Support
- Ensure smooth transitions from sales through to deployment
- Collaborate with Support, Development, and DevOps teams to resolve issues
- Enhance the customer experience across the full implementation lifecycle
Required Qualifications:
- Professional experience in IT implementation, networking, and technical support
- Prior experience in a professional services or solutions engineer role with pre/post-sales scope
- Strong customer-facing skills with excellent verbal and written communication
- Experience troubleshooting voice, networking, telephony, recording, and UCC technologies (SBC, SIP, VoIP)
- Knowledge of SIP, RTP, and VoIP architectures
- Experience designing, configuring, and maintaining Oracle SBCs (Acme Packet series)
- Cloud environment experience, especially AWS or GCP
- Experience with trading floor support and trader voice implementation (highly desired)
- Technical Skills: voice troubleshooting, AWS/GCP, RESTful API's, Network diagnostics, SaaS delivery, CCNS / CompTIA Net+, SIP / RTP / VoIP, Active Directory, UCC technologies, Oracle SBC's (Acme), MSI Deployment, Firewall / Proxy
- Strong interpersonal skills, able to work effectively with Support, Dev, and DevOps teams
- Problem-solving focus with a commitment to customer satisfaction
- Ability to manage multiple projects and prioritise effectively
Compensation:
- Salary Range: SGD 165,000 - 195,000 base salary per year
- Bonus Plan
Benefits and Perks:
- Regional specific competitive benefits
- Build your own Benefits (BYOB) perk
- Local events, team building, and development opportunities
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Skills Required
- Professional experience in IT implementation
- Prior experience in a professional services or solutions engineer role
- Strong customer-facing skills
- Experience troubleshooting voice and networking technologies
- Knowledge of SIP, RTP, and VoIP architectures
- Experience designing and configuring Oracle SBCs
- Cloud environment experience, especially AWS or GCP
- Experience with trading floor support and trader voice implementation
Symphony Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Symphony and has not been reviewed or approved by Symphony.
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Flexible Benefits — Feedback suggests a distinctive “Build Your Own Benefits (BYOB)” stipend/allowance is available alongside core regional benefits, enabling more individualized choices. Benefits are also framed as region-specific and competitive, implying structured options adapted to local norms.
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Healthcare Strength — Healthcare and benefits components are portrayed as a relative bright spot, with strong marks for the benefits package in the U.S. Core coverage such as health insurance is consistently indicated as part of the overall offering.
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Leave & Time Off Breadth — Time-off provisions are positioned as generous, including references to uncapped/unlimited PTO and observed holidays. This can translate into stronger perceived flexibility when usage norms align with team expectations.
Symphony Insights
What We Do
Symphony is the most secure and compliant markets’ infrastructure and technology platform, where solutions are built or integrated to standardize, automate, innovate and liquefy financial services workflows. The Symphony platform is a vibrant community of over half a million financial professionals from 1300+ market participants underpinned by a trusted directory and omnichannel interactions across chat, voice, web, meetings and more. Symphony powers over 2,000 community-built applications and bots. Symphony was founded in October 2014 and is headquartered in New York City, with offices in London, Palo Alto, Hong Kong, Singapore, Tokyo, Stockholm, and Sophia-Antipolis.
