Location:
66 South Pearl Street, Albany New YorkJob Summary
As an integral member of the Treasury Management (TM) Corporate Bank Sales team, the Lead Client Manager collaborates to acquire, expand, and retain business clients with treasury management needs. This role serves as the “first point of contact” for customer service needs, inquiries, or problems, ensuring clients receive a full and effective after-sales experience.
Essential Functions
Portfolio Analysis & Growth
Lead campaigns, identify leads, and develop relationships for cross-sell/upsell opportunities.
Administer KYC, compliance, and documentation processes for new and growing client opportunities.
Servicing Operations & Risk
Lead proactive servicing campaigns and change management across client portfolios.
Prioritize and fulfill client servicing requests using provided tools and resources.
Lead continuous improvement (CI) opportunities and initiate pilots, projects, and initiatives.
Process / Risk / Execution
Apply risk management knowledge to diverse situations.
Take personal responsibility for assignments and decisions.
Pursue continuous personal growth and learning.
Evaluate emerging business situations and communicate actions effectively.
Form and manage effective teams.
Relationship Building / Customer Focus
Make sound decisions using business concepts and processes.
Align customer satisfaction with business decisions.
Develop trusting relationships by valuing others' concerns and contributions.
Education
Bachelor’s Degree or equivalent work experience.
Work Experience
3+ years of banking or cash management experience.
Demonstrated success in a customer service environment.
Experience presenting to clients.
Certifications & Licenses
Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) preferred.
Skills
Strong analytical and data mining skills.
Excellent verbal and written communication.
Self-motivated and collaborative team player.
Excellent organizational skills and ability to manage priorities.
Detail-oriented with strong follow-through.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Physical Demands
Not explicitly stated; assumed to be standard for office-based roles.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 10/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].
#LI-Hybrid
Skills Required
- Bachelor's degree or equivalent work experience
- 3+ years of banking or cash management experience
- Demonstrated success in a customer service environment
- Experience presenting to clients
- Certified Cash Manager (CCM) certification
- Certified Treasury Professional (CTP) certification
- Strong analytical and data mining skills
- Excellent verbal and written communication skills
- Self-motivated and collaborative team-player abilities
- Excellent organizational skills and ability to manage priorities
- Detail-oriented with strong follow-through
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
KeyBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KeyBank and has not been reviewed or approved by KeyBank.
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Retirement Support — A dollar-for-dollar 401(k) match up to 7% of eligible pay is positioned as a standout element of the total rewards package. Additional financial programs like discounted stock purchase and banking discounts further strengthen perceived long-term value.
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Leave & Time Off Breadth — A pooled PTO bank with amounts that scale by level and tenure is described as a meaningful benefit and a retention lever. Paid parental leave is also included, adding to the breadth of time-off support.
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Wellbeing & Lifestyle Benefits — Wellness incentives tied to HSA contributions and company-sponsored health and wellbeing programs add tangible non-cash value. A Lifestyle Spending Account and counseling resources expand support beyond traditional medical coverage.
KeyBank Insights
What We Do
At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.
