Job Summary
Job Description
What is the Opportunity?
This role is responsible for providing software support and technical guidance to system programmers, operations staff, and application developers in the evaluation, installation, maintenance, and troubleshooting of CICS and IMS systems, as well as associated vendor products across multiple development, testing, and production environments. These systems, deployed in two data centers, deliver critical infrastructure services for RBC’s mainframe business applications, ensuring seamless client service. Key responsibilities include maintaining software currency for secure and optimized online systems and offering consulting services to applications leveraging these systems to ensure optimal performance and compliance.
What Will You Do?
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Install and support multiple CICS systems and CICSPlex configurations, managing CTG and MQ transaction inputs, and monitoring via Omegamon/CICS across 3 developments, 3 testing, and 5 production environments. Ensure high availability for numerous applications in all production environments.
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Review vendor HIPER lists monthly to identify critical RBC-impacting fixes and schedule them for installation in a timely manner.
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Identify opportunities for tuning CICS and IMS performance to ensure SLA requirements are maintained or exceeded.
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Maintain an excellent understanding of CICS and IMS technology and interfacing technologies, such as Db2, MQ & WAS, supported by other areas of RBC.
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Ensure that CICS and IMS software and RBC-developed code are maintained at appropriate SMP/E maintenance levels to minimize RBC's exposure to known risks.
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Install and support multiple IMSplex configurations, including IMS Connect regions, managing WAS and MQ transaction inputs, Omegamon/IMS monitoring, and Db2 back-ends across 2 development LPARs, 5 testing LPARs, and 9 production LPARs. Ensure high availability for numerous applications in all production environments.
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Direct research, identify and recommend exploiting new IMS and z/OS features and functions, such as z/OS Connect EE API processing, and RBC written code to ensure proper use of technology while adhering to RBC's long-term architectural direction.
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Provide expert technical advice to operation staff and application developers as required to assist in the resolution of their problems.
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Recommend and implement strategies to ensure that all CICS and IMS regions/transactions are fully secured using RACF security.
What Do You Need to Succeed?
Must-Have:
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10+ years’ experience supporting CICS and IMS.
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Experience with a variety of tools such as CICSPA, IMSPA, IMSPI, IMS Fast Path utilities, Fault Analyzer, File-Aid and Omegamon.
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SMP/E experience.
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Subsystem tuning experience.
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CICS and IMS Installation, support, diagnostics techniques.
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Experience in various programming languages. (e.g. Cobol, JCL and Assembler)
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Security products e.g. RACF.
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z/OS system technical knowledge.
Nice to Have:
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Proficiency in written and oral communication, along with strong presentation skills.
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Strong organizational and time management capabilities.
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Results-oriented and deadline-driven, with the ability to consistently meet high-quality standards while managing multiple tasks and deadlines simultaneously.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
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Leaders who support your development through coaching and managing opportunities.
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Work in a dynamic, collaborative, progressive, and high-performing team.
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A world-class training program in financial services.
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Opportunities to work with the best in the field.
#LI-Hybrid
#LI-post
#TECH PJ
Job Skills
Customer Service, Customer Service Management, Detail-Oriented, Group Problem Solving, Information Technology Trends, Long Term Planning, Problem Management, Strategic Thinking, Team Management, Time Management
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-09-24
Application Deadline:
2024-10-28
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Top Skills
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
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