About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Lead - Change & Release Management
Pune
Role Overview
Northern Trust is seeking a Lead Change and Release Management leader to own and continue to evolve the Management function, enabling safe, predictable, and efficient delivery of production changes across a complex, highly regulated technology environment.
This role is accountable for ensuring that change governance enables business outcomes, balancing velocity, stability, risk, and regulatory expectations at enterprise scale.
Key Responsibilities
Governance, CAB & Risk Decisioning
- Lead the end‑to‑end Change Management process, ensuring compliance with IT controls, regulatory standards, and enterprise risk frameworks
- Actively participate in Change Advisory Board (CAB) forums, driving collaborative, well‑informed change decisions
- Partner closely with Business Units (BUs), Technology, and Operations leaders to ensure risk‑based, outcome‑focused decisioning on changes
- Promote and sustain a risk‑aware, decision‑driven change culture, with strong exception evaluation and mitigation strategies
- Partner with Risk & Control, Audit, and other Lines of Defense to evidence control monitoring and ongoing compliance
- Oversee internal and external change audits, ensuring timely execution, transparent issue management, and senior leadership visibility
Operational Excellence
- Define, implement, and enforce SLAs across the full change lifecycle
- Produce executive‑ready month‑end change reporting, highlighting throughput, risk trends, systemic issues, and improvement opportunities
- Drive continuous improvement initiatives to improve production stability and operational maturity
Technology, Delivery & Tooling Enablement
- Partner with the Change Management Product Owner to enable tooling modernization and workflow automation, including requirements, testing, and enterprise adoption
- Leverage enterprise platforms such as ServiceNow, Azure DevOps, Clarity, and other PPM / ITSM tools
- Apply a strong understanding of application delivery models, release practices, and testing readiness when assessing change risk and deployment confidence
Leadership & Stakeholder Partnership
- Lead, and develop a high‑performing Change Management team
- Communicate clearly and credibly with senior management, enabling informed and timely decision‑making
Experience & Qualifications
Required
- Minimum 8 years of experience in the IT industry, with senior leadership accountability
- Minimum 2 years of experience leading Change and/or Release Management functions within large, complex environments
- Prior‑career experience in software development or engineering, enabling deep understanding of application lifecycles, deployment risk, and delivery constraints
- Prior exposure to testing disciplines minimum 2 years (system, integration, or user acceptance testing) strongly preferred
- Minimum 4 years of experience working within development‑ or engineering‑led organizations
- Proven expertise with ITSM controls, ITGCs, and audit frameworks
- Bachelor’s degree required
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.
Skills Required
- Minimum 8 years of experience in the IT industry with senior leadership accountability
- Minimum 2 years leading Change and/or Release Management functions within large, complex environments
- Prior career experience in software development or engineering
- Prior exposure to testing disciplines (system, integration, or user acceptance testing) minimum 2 years
- Minimum 4 years of experience working within development- or engineering-led organizations
- Proven expertise with ITSM controls, ITGCs, and audit frameworks
- Bachelor's degree
- Experience with ServiceNow, Azure DevOps, Clarity, and other PPM/ITSM tools
- Experience leading change governance, Change Advisory Board (CAB) participation and risk-based decisioning
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — Retirement offerings are positioned as a standout, with a 401(k) plus an additional employer-funded pension described as a differentiator. This combination is repeatedly framed as a meaningful offset within total rewards, especially for long-term financial security.
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Leave & Time Off Breadth — Time-off benefits are depicted as generous, spanning paid time off, holidays, and dedicated paid volunteer time. The breadth of leave options is highlighted as a consistent strength that supports work-life balance.
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Healthcare Strength — Health coverage is characterized as comprehensive, typically including medical, dental, vision, and mental-health support through an assistance program. The offering is portrayed as robust and family-supportive, with multiple plan options in some descriptions.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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