Lead Case Manager

The Good Seed’s mission is to help youth not only live, but thrive! We provide supportive, nurturing, and specialized care for homeless or at-risk of homelessness Transition-Age Youth in California through supportive housing, job training, intensive case management services, and individual planning. Good Seed creates an environment where youth, ages 16-25, can thrive and grow to achieve their full potential. We strive to provide young people the necessary tools to realize their goals and set them on the path to living healthy and meaningful lives.

The Good Seed is looking for a Lead Case Manager to join our dynamic team! The primary function of this position is client centered case management, support, engagement, and document facilitation. The ideal candidate will be a passionate quick-learner, who thrives in fast-paced work environments and possesses the ability to maneuver through challenges with a creative spirit. The Lead Case Manager will have general oversight and coordination of other case management. The Good Seed is a growing non-profit organization where there is growth potential. We are passionate and enthusiastic about the work that we do. If you have a can-do, roll-up your sleeves attitude, you will fit right in!

• Oversee all services and operational activities;
• Provide comprehensive case management that includes, but not limited to: screening and assessing clients; creating, implementing and monitoring individual service plans; crisis intervention; connecting clients to health, mental health, employment, housing and other community resources;
• Foster a professional and welcoming environment in all interactions with clients, guest, vendors and colleagues, regardless of differing identities, backgrounds, beliefs and choices;
• Manage and evaluate the performance of assigned staffed;
• Develop and maintain a professional and supportive relationships with staff and subordinates;
• Provide information regarding services and transportation as needed to people seeking services;
• Work in tandem with case managers to assist clients in reaching their case plan goals;
• Continually monitor and evaluate each client’s progression through their case management plan, and develop corrective action revisions to the plan as needed;
• Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with established guidelines;
• Actively participate in client- and program-related meetings and trainings;
• Adhere to strict boundaries and professional ethics in the care of others;
• Ensure that the facility is clean, free of potential hazards and safe at all times
• Enforce house rules and policies

• 4-year degree in human services, or comparable combination of education/work related experience in a social service setting; working knowledge of case management and planning techniques;
• Experience working with homeless individuals, youth (age 16-25), and the continuum of care in a similar environment with the population of clients we serve; (Preferred)
• Detailed oriented and highly organized;
• Provide own transportation for work related travel as necessary;
• Maintain a clean driving record and valid driver’s license;
• CPR/First Aid Certified
• Available to work M-F, 8:00 a.m. to 4:00 p.m.

Skills/ability

• Leadership and management
• Make sound decisions and has experience handling highly sensitive and confidential information;
• Multi-task in a fast-paced work environment;
• Quick to respond and work effectively in crisis situations, including the ability to de-escalate volatile situations and apply effective conflict resolution techniques;
• Proficient in with Microsoft Word and Excel;
• Excellent written and verbal communication skills

Attributes

• Genuine interest in helping youth;
• Patient, inquisitive, resourceful and flexible;

Relatable to the young people we serve

Physical Ability

• Must be able to reach, bend, walk, stand and sit for long periods of time and climb stairs;
• Must be able to lift a minimum of 30 lbs.

All your information will be kept confidential according to EEO guidelines.