Lead - Business Systems Services

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are seeking a proactive HRIS Analyst with Workday expertise to drive continuous improvement and innovation within our HR technology ecosystem. While this role involves foundational system support, the primary focus is on designing, implementing, and optimizing enhancements that elevate Workday’s capabilities and align with organizational goals. The ideal candidate will blend technical proficiency with functional expertise, leveraging Workday configurations to streamline processes, automate workflows, and deliver scalable solutions. A collaborative mindset is essential to partner with HR, IT, and business leaders in translating needs into system advancements.

Key Responsibilities:

•  System Configuration & Optimization

  • Configure, maintain, and continuously enhance the Workday HCM platform, including implementing system upgrades, custom configurations, and new features in partnership with HR and IT stakeholders

  • Proactively identify opportunities for process improvements, automation, and system innovations while staying current with Workday releases and HR technology trends

•  Data Integrity & Compliance

  • Conduct regular audits and validation checks to maintain data accuracy while enforcing security protocols and access controls

  • Ensure full compliance with company policies, data privacy regulations (GDPR, SOX), and industry standards through proactive monitoring and controls

• Stakeholder Support & Training

  • Act as the Workday subject matter expert, providing technical support, troubleshooting, and end-user training to maximize system adoption and effectiveness

  • Partner cross-functionally with HR, IT, payroll, and vendors to align system capabilities with organizational objectives and user needs

• Project Management & Strategic Initiatives

  • Assist in end-to-end Workday projects including module implementations, integrations, and process redesigns while managing timelines, deliverables, and stakeholder communications

  • Collaborate with transformation team to architect high-value solutions that drive organizational impact

• Day-to-Day System Stewardship

  • Troubleshoot and resolve system issues while maintaining comprehensive documentation and escalation protocols

  • Oversee end-to-end employee data lifecycle management (onboarding, compensation, talent records) including scheduled maintenance, mass updates, and system testing

• 4-10 years of hands-on experience configuring Workday HRIS, including day-to-day operations, troubleshooting, and system enhancements. 

• Experience configuring Workday modules such as HCM, Compensation, Talent & Performance and Security.  

• Strong communication and interpersonal skills with the ability to explain technical concepts to non-technical users, coupled with a customer-focused mindset and commitment to providing high-quality support.

• Knowledge of HR compliance and regulations (e.g., GDPR, SOX). 

• Ability to work collaboratively in a fast-paced environment. 
   

Preferred Skills:

• Absence Management, Advance Compensation, Benefits, Payroll, Time Tracking is preferred but not required.

• Experience with Workday reporting; writing simple reports.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.