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Your opportunity
New Relic is looking for a Lead Business Systems Analyst (BSA) to help our Finance Technology team scale our financial software stack. The Lead BSA will be focused on enabling and empowering the Finance Technology team to deliver on financially-driven projects and solutions to support the continued success and expansion of our globe-spanning enterprise.
An ideal candidate should have a proven track record as a Business Systems Analyst supporting Order-to-Cash business applications and is excited about the opportunity to be part of a successful team that is integral to project planning and development. They will bring a passion for gathering requirements, business partner engagement, data analysis, and technical support of billing and related Order-to-Cash applications, as well as being inspired by driving multi-functional teams together to complete projects successfully. We’re looking for people who enjoy designing solutions to solve problems in a rapidly changing environment.
What you'll do
- Support end-users with issues pertaining to the billing system and related applications including, but not limited to, Zuora, Billing Platform, Avalara, Braintree, and Netsuite.
- Support end-users with technical and functional billing related questions.
- Perform data analysis on billing and other order-to-cash operations.
- Create and manage custom reports within the billing system.
- Log bug tickets for issues identified within the billing system.
- Perform various setups and configuration changes within the billing system.
- Elicit requirements from end-users and finance leaders and translate those requirements into user stories and technical specifications.
- Build comprehensive business requirements documents, including documentation of end-to-end business process flows and use cases.
- Create technical/functional specifications, offer solution designs, create test plans, perform system testing, coordinate UAT and assist with implementations related to all billing systems.
- Review end-to-end test plans created by the quality assurance team to ensure all requirements and use cases are covered.
- Review the results of the end-to-end tests performed by the quality assurance team to ensure they meet the expected results.
This role requires
- 8+ years supporting financial systems (Billing/Order to Cash)
- Strong Experience working with SaaS billing tools, ideally Zuora and/or Billing Platform
- Experience with consumption/usage based billing
- Experience working with ERP platforms like Netsuite, Oracle, or SAP
- Experience with credit card payment processing and payment gateways such as Braintree and/or Paystand
- Experience with tax management platforms such as Avalara, Vertex, or TR OneSource
- Experience eliciting requirements and translating business requirements into technical requirements
- Good communication skills; both verbal and written for documenting business processes, including leading meetings and presentations
- Recognizes the importance of continuous improvement and finding opportunities to streamline/optimize current practices in order to shorten delivery schedules, improve quality, and increase efficiency
Bonus points if you have
- Ability to read and write SQL queries
- Experience with program/portfolio management toolsets (JIRA/Confluence)
Please note that visa sponsorship is not available for this position.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
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What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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