Lead Business Support Specialist

About this role:

Wells Fargo is seeking a Lead Business Relationship Support Specialist for a vacancy in our Toronto office.

In this role, you will:

• Partner with group managers to design and implement strategic data to meet group or company goals.

• Work with Product/Technology on the creation and/or updates of procedures as part of new services. This will be utilized as part of production procedure

• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations.

• Identify opportunity for process improvements within the portfolio

• Perform and research complex business, operational, strategic initiatives, statistical analysis and basic knowledge of organizational strategy and understanding of international business.

• Be designated as subject matter expert who can provide guidance and coaching to Operations, present on the job training for the new procedures pending deployment to production, covering system upgrades and system of record model changes.

• Work independently to make recommendations for support function by providing support and leadership

• Collaborate and assist with team leads in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience

• Process broad based technical and business knowledge to anticipate emerging issues

• Recommend subsequent strategies and business directions. Manage or participate on large cross group projects

• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures and compliance requirements

Required Qualifications:

• 5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong, solid knowledge and background of Operations procedure, with emphasis on Treasury Management services, including but not limited to payment transactions.

• High-level problem-solving skills. Self-motivated with the ability to work proactively and independently.

• Require good written and oral communication skills. Organized and has good time management skills.

• Ability to handle multiple priorities and perform well under pressure. Work in fast-paced environment.

• Anticipates and responds quickly to problems, good judgement in making decisions and spot potential problems and opportunities early.

Posting End Date: 

5 May 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.