Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo proactively direct the Service Lifecyle management of large and complex customer facing business IT owned and consumed services, comprising relevant business services, applications, systems, vendors, and dependencies.
Provide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives e.g CMDB, UTR and ITSM reporting.
Facilitating and administering committees and forums relating to Services resilience e.g CAB, Business Unit Always On forum and Business Unit production meetings. Management of special projects relating to service resilience practices across the Business Unit.
QualificationsType of Qualification: First Degree
Field of Study: Information Technology
Experience Required
Delivery Enablement
Technology
2 - 5 years
Experience in leading service management processes for large and diverse portfolios. Proven knowledge and application of ITSM practice
2 - 5 years
Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and framework
2 - 5 years
Have knowledge of domain operations, understanding of ecosystems, suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.
Behavioural Competencies:
- Assertiveness
- Collaboration
- Articulating Information
- Challenging Ideas
- Developing Strategies
- Directing People
- Empowering Individuals
- Establishing Rapport
- Exploring Possibilities
- Providing Insights
- Resolving Conflict
- Showing Composure
- Upholding Standards
Technical Competencies:
- ITIL4
- Information Security Management
- IT Risk Management
- Knowledge of Banking & Financial Service
- Service Level Management
- Crisis management
- ITSM
- Lifecycle management
Please note: All our recruitment processes comply with the applicable local laws and regulations.
We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
