Lead, Business Process Automation

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Lead, IT Automation Engineer, you bring a systems-thinking mindset to solving complex operational challenges across the organization. You design, build, and maintain automations that streamline critical IT processes, ranging from onboarding and offboarding to compliance operations. You’re deeply familiar with tools like Okta, Google Workspace, and AWS, and you're passionate about eliminating manual work through workflow automation platforms like n8n, Zapier, or Workato. You thrive in a fast-paced environment where cross-functional collaboration is key, and you're constantly thinking about how automation can drive both efficiency and compliance.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Automate employee lifecycle processes including account provisioning, permissions, and deactivation across platforms like Okta, Google Workspace, and AWS
• Design and implement cross-system workflow automations using platforms such as Zapier, n8n, or Workato
• Build integrations for data synchronization between tools like Salesforce, Jira, Slack, and others
• Maintain and monitor automation health, logging, and error handling to ensure reliability
• Develop automated processes for recurring security and compliance tasks such as access reviews, audit reporting, and vulnerability scans
• Partner with People, Security, and Engineering teams to identify automation opportunities and deliver scalable solutions
• Document automation logic, architecture, and operational procedures for long-term sustainability
• Build and maintain alerting systems to detect anomalies and enforce policy controls
• Ensure all automation adheres to internal compliance and security standards
• Continuously evaluate new tools and platforms to enhance our automation stack
  

Qualifications:

• 5+ years of experience in IT systems, DevOps, or automation engineering
• Advanced experience with identity and access management tools (i.e. Okta, Google Workspace, AWS IAM)
• Proficiency in workflow automation platforms (i.e. Zapier, n8n, Workato)
• Experience scripting with Python, JavaScript, or similar languages for automation tasks
• Bachelor's degree in Computer Science, Information Systems, or equivalent work experience

What will help you succeed:

• Systems-oriented mindset with strong attention to detail
• Ability to work independently and prioritize effectively in a fast-paced environment
• Strong collaboration skills and comfort working across departments
• Eagerness to stay current with automation trends and technologies
• Comfortable translating business problems into technical solutions

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1 #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $95k - $110k + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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