Wells Fargo is seeking a Lead Business Execution Consultant to support the Marketing Services team. This team provides platform and user support for a variety of marketing technology applications as well as operational support and controls. In this role, you will drive work from problem identification through sustained operational execution, ensuring controls, processes, and support models operate with excellence.
This position partners across Marketing Services and works closely with business, technology, data, and governance stakeholders to create, maintain, and enhance operating controls owned by the team, manage the Jira ServiceDesk ticketing ecosystem, and deliver meaningful insights that support marketing campaign operations.
You will serve as the accountable owner for control health, ticket quality, issue remediation, and operational reporting, helping leadership understand trends and make informed decisions.
In this role, you will:
Operational Leadership & Execution
- Own and lead multiple operational workstreams end-to-end-from problem identification and intake through execution, stabilization, and sustainability.
- Manage the Jira ServiceDesk environment, including intake standards, triage rigor, backlog health, and ticket quality scoring.
- Oversee operational intake for platform, campaign, or system issues, ensuring they are clearly defined, prioritized, and driven to closure.
- Maintain strong execution discipline across support tickets, controls, and workflows, intervening early when delivery risks or control gaps appear.
- Translate leadership expectations into actionable plans, milestones, and checkpoints.
- Own timelines, dependencies, and outcomes-not just participation.
Controls, Risk, & Accountability
- Serve as the accountable owner for controls and KRIs for Marketing Services applications.
- Develop procedures, maintain documentation, and lead remediation efforts for identified control gaps.
- Ensure all metrics, reports, and dashboards are accurate, timely, and decision-useful.
- Challenge data quality, ownership gaps, and execution risks, driving corrective actions and process/tool improvements.
Analytics, Reporting & Insights
- Design, maintain, and evolve ticket quality scoring models, control metrics, and operational reporting.
- Provide clear, executive-ready insights to leadership, audit partners, and cross-functional stakeholders.
- Support the Marketing Support Hub in surfacing trends related to marketing campaign performance and impediments.
- Translate complex operational signals into concise recommendations.
Cross-Functional Partnership & Influence
- Partner closely with business, technology, data, and governance teams to align on ownership, remove blockers, and drive coordinated execution.
- Influence without authority through structure, clarity, and credibility.
- Represent Marketing Services confidently in leadership, audit, and oversight forums.
- Coach consultants on performance expectations, accountability, and operational excellence.
Ways of Working
- Operate horizontally across product, technology, operations, and governance teams.
- Navigate ambiguous environments with ease-bringing structure, clarity, and forward momentum to loosely defined problems.
- Balance strategic thinking with hands-on execution and a strong bias for action.
Required Qualifications
- 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
- Experience in business execution, delivery management, and operational leadership
- Strong control and risk awareness, including issue management, ownership, and remediation
- Advanced analytical skills, including Excel-based analysis, operational reporting, and metric development
- Experience with process design, procedure development, and continuous improvement
- Executive-level written and verbal communication
- 5+ years of experience with either or all:
- Testing
- Agile methodologies
- Jira (workflows, ticketing, reporting)
- Marketing or marketing technology support
- Experience with modern tech stacks (cloud, microservices, APIs, DevOps)
- Experience supporting Marketing or Consumer Lending
- Strong data-driven decision-making capability
- Advanced skills in Microsoft Office
- Experience with AI and Copilot tools
Job Expectations
- Ability to work on-site at one of the posted locations
- Hybrid work schedule required
- Visa sponsorship is not available for this role
- Relocation assistance is not provided
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What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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