Lead Business Execution Consultant - Contact Center Data Product & Transformation

Why Wells Fargo
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed.
We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place.
Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!
About this role:
Wells Fargo is seeking a Lead Business Execution Consultant to support the transformation of Contact Center Operations through data strategy and modernization initiatives. This role is part of the Global Operations Data, Analytics, and Reporting organization and will focus on implementing new capabilities such as cloud-based data environments, vendor tools, and software solutions aligned with Contact Center as a Service (CCaaS).
Key Responsibilities:

• Lead cross-functional teams to design and execute strategic programs that enhance contact center data capabilities.
• Drive accountability and efficiency across initiatives while managing risk and ensuring alignment with business goals.
• Evaluate and improve the effectiveness of data support functions and overall business performance.
• Conduct data-driven assessments to solve complex problems and develop actionable recommendations.
• Make informed decisions in complex scenarios, facilitate issue resolution, and support implementation of strategic solutions.
• Collaborate with Business Execution teams and leadership to advance key initiatives.
• Mentor and guide junior team members in strategy and execution.

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Preferred Qualifications:

• Proven experience in data strategy, reporting, and change management within large organizations, preferably in the financial services industry.
• Strong background in contact center operations and business execution.
• Experience managing large-scale transformation programs or projects.
• Familiarity with Wells Fargo product management and process engineering.
• Knowledge of software development lifecycle, including agile methodologies, requirements gathering, and testing.

Job Expectations:

• This position is not eligible for Visa sponsorship
• Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule - 3 days on-site, 2 days remote).

Posting Location:
CHARLOTTE, NC
CHANDLER, AZ
SHOREVIEW, MN
ROANOKE, VA
IRVING, TX
WILMINGTON, DE
The Global Operations functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$119,000.00 - $206,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
1 Sep 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.