Lead Business Consultant

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Engage and Compliance Center Application Consultant utilizes domain expertise in Call Recording and Compliance practices to provides design guidance and leverages application expertise to technical application migrations for success.  The Application Consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the full potential of the NICE solution.  Building long-term relationships with customers and becoming a trusted advisor is key success criteria for this role. The VRS consulting team will manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing strategy for business impact.  The VRS application consultants have a high level of individual accountability for the application design, and configuration and consultation on customer engagements.

How will you make an impact?    

• Conduct design sessions and consulting events on our NICE Engage and Compliance Center Applications in accordance with the NICE’s VRS Methodology. 
• Provide proven subject matter expertise to guide customers through recommendations and best practices.
• Facilitate/lead weekly best practice, optimization and assessment consulting sessions.
• Work together with others within VRS Consultants as part of the deployment process but also to help troubleshoot as subject matter experts.  
• Schedule and organize events related to the Application consultancy.
• Provide thorough and complete documentation of the consultancy events and results.
• Create, review and update documentation.
• Develop and deliver presentations consisting of recommendations for the business design of our NICE products.
• Configure, review and test configuration and usage of the applications.
• Develop and maintain relationships with customers to ensure continued satisfaction.
• Collaborate with peers to align application design and usage with project success criteria, customers desired business outcomes, and assist with development of recommendations and roadmap.
• Provide input into the project plan, deadlines, dependencies, and overlaying VRS activities.
• Develop repeatable business opportunities via successful delivery, credibility and thought leadership provided.
• Expertly handle large scale Value Realization Services (VRS) customer engagements and deliver the VRS program to customers.
• Perform administrative tasks such as but not limited to, timely and full completion of timesheets, required project documentation, tracking to annual objectives in accordance with the team and NICE guidelines.
• Partner with other NICE team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations.
• Support NICE Account Executives in identifying additional solution opportunities.

Have you got what it takes?  

• Bachelor’s degree in related field or equivalent work experience
• Minimum of 3 years’ of the Engage Call Recording Application experience
• Ability to own and manage multiple projects, timelines and tasks to completion with minimal supervision
• Excellent verbal and written communications skills
• Proven experience demonstrating to clients on Enterprise software solutions
• Ability to work both independently and as part of a team during the implementation process
• Consulting experience translating model and business process knowledge to clients
• Working knowledge of large scale, Windows and web based, enterprise application solutions (i.e. Call Recording, CRM, Quality, Analytics solutions)
• Ability to effectively structure, organize and deliver consultative solution sessions, requirements discovery/refinement engagements and workshops to key users at a management, director and end user level
• Self-motivated team player
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5391
Reporting into: Director, Business Consulting, Value Realization Services
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.