Lead Business Analyst - Enterprise Operations (Flexible Hybrid)

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to use tech to tackle housing’s biggest challenges and impact the future of the industry. You’ll be a part of an expert team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

As a valued colleague on our team, you will review, monitor, and analyze business data to solve problems and/or make recommendations to improve business performance, as well as identify opportunities for enhanced business efficiency and performance through data and technology.
THE IMPACT YOU WILL MAKE
The Operations - Business Analysis - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Provide recommendations to the team to determine business needs through understanding business unit operations.
• Gather and evaluate data on business operations, human capital, and resources.
• Make recommendations on areas for improved business performance.
• Identify and make recommendations on solutions to improve business performance.
• Translate business analysis results for customers to empower data-driven decision making.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experiences

• 4 years of experience supporting and consulting on enterprise operations

Desired Experiences

• Bachelor's degree or equivalent
• Previous experience as an external consultant
• Professional Certifications

Skills

• Ability to analyze data and interpret reports to provide insight for decision-making to senior leaders
• Develop logical and visually appealing presentations to communicate complex information effectively, using storytelling techniques to guide senior stakeholders.
• Provide operational support by identifying business needs, coordinating with team members, and delivering strategic initiatives.
• Skilled in program management, understanding complex business relationships and downstream cause and effects
• Ability to work independently throughout a project lifecycle, and engage stakeholders when necessary
• The group of skills related to Relationship Management including managing and engaging stakeholders, especially those at the senior leadership level
• The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
• Expertise in using statistical methods to correlate related business processes
• Ability to interact and communicate amongst cross functional teams
• Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant business intelligence tools
• Adept at managing project plans, resources, and people to ensure successful project completion
• The group of skills related to Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
• Experience gathering accurate information to explain concepts and answer critical questions
• The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
• Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
• Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data

Tools

• Microsoft Office (SharePoint, Teams, PowerPoint, Excel)
• Skilled in Tableau
• Experience using JIRA
  

Additional Information

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.
Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].

Fannie Mae is a flexible hybrid company. We embrace flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. At times, business need may call for on-site collaboration, which means proximity within a reasonable commute to your designated office location is preferred unless job is noted as open to remote.

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.