Lead Business Analysis Manager - Digital Integrations and Orchestration

Job Description
Join our mission-driven Digital Channels team as a Lead Business Analysis Manager, where you'll spearhead the transformation of KYC onboarding processes for wholesale customers through cutting-edge digital services.
As a Lead Business Analysis Manager within the Digital Channels team, you will be responsible for gathering and analyzing business requirements and driving the implementation of key features to enhance our onboarding automation processes. You will work closely with product managers, development teams, and key stakeholders to ensure seamless product development and delivery. This role focuses on driving automation, enhancing technological and operational efficiencies, reducing cycle times and costs, and ensuring compliant data sharing and controls. We seek a proactive, strategic thinker who excels in ambiguous environments and possesses strong product management, analytical, and communication skills.
Job Responsibilities:

• Collaborate with stakeholders to identify and analyze business requirements and translate them into actionable user stories.
• Perform detailed data analysis to identify opportunities for optimization and automation.
• Engage in ongoing discussions with cross-functional teams in Product Management, Compliance, Controls, Operations, and Engineering ensuring clarity, and to drive continuous improvement in customer onboarding experiences.
• Ensure that the backlog is continuously refined, updated and aligned with business priorities and strategic objectives.
• Translate business requirements and develop solutions that inform test plans using appropriate processes and technology.
• Communicate effectively with stakeholders on feature status, risks, and dependencies, ensuring alignment with strategic objectives.
• Leverage subject matter expertise in driving conversations and/or influencing decisions with Business, Technology and functional partners.
• Support Product Owners in managing and refining the product backlog that enables the product roadmap

Required Qualifications, Capabilities, and Skills:

• 8+ years of Product Management/Delivery or Business Analysis roles within banking/finance
• Proven expertise in business analysis, requirements gathering and data mapping
• Familiarity with software development methodologies, especially Agile
• Understanding of programming skills like MFEs, APIs, JSON, Microservices, Kafka, Postman, etc.
• Knowledge of UX design and modeling.
• Advanced proficiency in Microsoft Office and other applications (Excel, Word, Visio, PowerPoint, Lucid, JIRA, Confluence).
• Experience with global projects and facilitation of remote workshops.

Preferred Qualifications, Capabilities, and Skills:

• Subject matter expertise in KYC, AML, and Client Reference Data
• Strong analytical and critical thinking skills with a passion for creative problem-solving.
• Ability to work independently and open to sharing ideas and knowledge with as a part of a collaborative team
• Excellent verbal and written communications skills that can be consumed at all seniority levels
• Ability to lead and influence stakeholder groups and situations in order to progress initiative
• Proactive, adaptable and have an entrepreneurial mindset.
• Effective multitasking and adaptability to changing priorities and timelines

Work Schedule: Monday - Friday in office
This role is not eligible for visa sponsorship
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.