Job Description:
Our Brand Representative Leads bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. As a Brand Representative Lead, you will drive sales and deliver an exciting, fast, and easy store experience by anticipating customer needs, engaging shoppers in a genuine way, and showcasing an individualized style that connects. You will lead the Brand Representative team by example, providing coaching on day-to-day tasks and customer service experiences when managers are unavailable.
Brand Representative Leads work schedule requirements are typically spread across 5 working days weekly. Brand Representative Leads are required to work most Saturdays and some Sundays, and during the weeks of peak holiday.
What You’ll Do:
Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.
What it Takes
Ability to create a welcoming and inclusive customer experience.
Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
Strong organizational skills and attention to detail.
Reliability and commitment to consistent attendance.
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!
Merchandise Discount
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who'll Celebrate you for Being YOU
Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
Skills Required
- Ability to create a welcoming and inclusive customer experience
- Comfort working in a dynamic environment and balancing customer engagement with operations
- Strong organizational skills and attention to detail
- Reliability and commitment to consistent attendance, including most Saturdays and some Sundays
- Coach and lead Brand Representative team by example when managers are unavailable
What We Do
Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D’Amelio, offers trend forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life. The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.com, www.abercrombiekids.com, www.hollisterco.com, www.gillyhicks.com and www.socialtourist.com. Working at A&F Co. We strive to create inclusive, welcoming, omni-channel experiences for our global customers. Every day, our associates show up and empower one another to stay curious and push boundaries. We hold our work and our ideas to the highest caliber, and ourselves to the highest character. We coach, mentor, care, and bring our best selves every day, because we are in this together. Whether you lead yourself, a team, or the company, everyone has a voice at A&F Co.
