Lead BizOps Engineer

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead BizOps Engineer

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Ethoca Bizops team is looking for a Lead BizOps Engineer to drive our employee experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
In this position, you will:
• Support a highly available, highly secure, hybrid production environment running on Linux systems in public cloud and on-prem deployments using various tools and applications
• Set standards and define detailed processes for effectively managing a production environment with minimal downtime
• Create technical documentation including design documents, standards and procedures
• Perform daily monitoring and maintenance of all hardware/software infrastructure components including servers, virtual machines and storage area networks
• Work efficiently within a highly secure environment (Ethoca is PCI-DSS Level 1 certified)
• Communicate clearly and effectively to all levels of the organization and with external partners
• Participate in the Ethoca Bizops on-call rotation as our infrastructure runs 24/7 365
All About You
• Technical experience in a 24/7 production environment
• Advanced/Intermediate Azure public cloud experience
• Advanced virtualization experience including VMware/OpenStack administration, design, and architecture
• Advanced monitoring IT infrastructure systems and services
• Intermediate SAN experience (Fiber Channel, switching, NAS)
• Datacenter support including racking and cabling and/or directing remote-hands
• Computer Science or Engineering degree or equivalent experience
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach and complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.