LEAD BINGO SUPERVISOR | CAZ

Job Title: Lead Bingo Supervisor

Shift: Varied

Location: Casino Arizona
Department: Bingo

Gaming License: Class III

FLSA Status: Non-Exempt

Reports To: Bingo Manager
Summary
Under the direct supervision of and/or in the absence of the Bingo Manager the Lead Bingo Supervisor is responsible for the overall operation of the Bingo Hall.

Supervisory Responsibilities
Directly manages the Bingo Shift Supervisor in the Bingo Department and assists the Bingo Manager in responsibility for the overall direction, coordination, and evaluation of all Bingo staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, auditioning callers, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Leadership Job Expectations: Fostering ECM Development through Pathways to Success Program
The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job.

A Supervisor level leader is expected to actively support ECMs in their professional and academic goals through:
* Personalized Support: Regularly engage with individual ECMs to understand their career interests and educational goals. Offer guidance tailored to their aspirations.
* Opportunity Identification: Proactively inform ECMs about internal and external training, workshops, and educational programs aligned with their development needs.
* Facilitation of Growth: Encourage participation in stretch assignments, cross-training, and job shadowing to build new skills and broaden experience.
* Feedback and Recognition: Provide constructive feedback and recognize efforts toward self-improvement and career advancement.
* Resource Connection: Connect ECMs to relevant mentors, subject matter experts, and specific Pathways to Success programs.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
* Enforces Internal Controls and Policies and Procedures for the Bingo Hall.
* Monitors and controls day to day Bingo hall operations including patron relations to successfully achieve a cost effective and profitable Bingo hall.
* Directly supervises the activities of all Bingo staff as well as performs the functions of every Bingo staff member.
* Ensures employee/patron compliance to regulatory, departmental and casino policies and procedures for efficient gaming operations.
* Responsible for detecting and taking action against cheating, fraud and other disruptions as company policy dictates.
* Dedicated to the recruitment and training of Tribal Members, consistent with the casino’s Community and Indian Preference guidelines.
* Develops strong relationships with customers to enable them to receive the maximum enjoyment and entertainment of the games.
* Orders and assures adequate supplies are on hand for successful operation.
* Assists in development of program changes, special promotions and customer recognition.
* Proficient in the Bingo Floor Clerk, Paper Room Attendant, Paymaster and Bingo Caller roles and fill in when required.
* Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required.
* Responsible for following the PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
* Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
* Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.

Education and/or Experience

High School Diploma or GED required. College degree or vocational training is preferred. Two or more years of experience engaged in Bingo operations (at a supervisor level or above) or three or more years of leadership experience is required as a supervisor or manager.

Computer Skills
Intermediate PC skills required.

Other Qualifications
* Must have the ability to effectively work with customers and employees.
* Must have the knowledge and ability to train in all aspects of bingo, including customer service skills.
* Good problem solving and team building qualities are essential.
* Basic math skills and cash handling experience required.
* Must have strong documentation and organizational skills.
* Must be able to get along with co-workers and work as a team across departments and levels of management.
* Must have an upbeat and friendly personality and present a well-groomed appearance.
* Must be willing and able to work a flexible schedule including weekends, evenings and holidays.

Language Skills
Must be able to read, write, speak and understand English.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually loud.