Lead Associate - Operations

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

JOB TITLE LEAD ASSOCIATE – FINANCE & ACCOUNTINGPROCESS General Accounting ProcessPURPOSE The Lead Associate is responsible for deliverables pertaining to delivery of AP, Treasury, Book closure, Financial reporting, Reinsurance operations, Proficiency in reinsurance accounting .WORK EXPERIENCE Around 5 years of experience in outsouring environment across any industry vertical Scope of work to include Preparation & Review of journals entries Should have knowledge of end to end activity on F&A till the reporting process Month close monitoring and reviewing and preparation of reports Book closure activities, Financial reporting processes, Reinsurance value operations Experience in performing & Managing the Financial reporting process  Manage stakeholder requests & queries Capable of handling multiple countries and ERP’s Experience in Oracle, Blackline is an added advantageDUTIES / RESPONSIBILITIES Operations• Process management - Responsible for the day to day deliverables, adherence to SLAs across various lines of business, delivering on quality and key client projects• Stakeholder engagement - Client Management and deliver key stakeholder projects• Should have a proactive communication with the client Risk / Controls• To have a regular review on the associated risks and to ensure sufficient controls are in placeCustomer Satisfaction• Proactive and excellent client management skills in handling service delivery issues or potential delays in achieving deadlines by keeping the relevant parties informed and having regular interaction with the top management and ensuring good CSAT scores• Maintain good working relationship with onshore peers by having regular scheduled callsTransformation, Innovation and Process Improvements• Should contribute to Operational Development and Continuous Improvement in processes & deliverables reponsible for • Co ordinating with the quality team in ensuring the process improvement in place and improve the quality of the deliverables QUALIFICATION Professional with minimum 5 Years of relevant experienceSKILL SETSSoft Skills • Recognizes and assesses several likely casual factors or ways of interpreting the information available. • Identifies connections between situations that are not obviously related• Prior experience in oracle, Blackline or other reporting tools preferable• Prior experience in working in multiple ERP tools preferable• Should be Proficient in Microsoft office package (Word/Excel/PowerPoint) to delivery day to day operational deliverablesBehavioural Competencies • Attention to detail• Team players with a ready disposition to learn • Professional mannerisms• Customer Centricity• Commitment and reliability• Versatile and adaptable• Work under tight deadlines and presureCommunication Skills • Communicates complex issues clearly and credibly with widely varied individuals within and outside organization• Uses varied communication methods to promote dialogue and shared understanding• Adapts communication style to handle complex on• the• spot questions from customers or internal stakeholders

Graduate