Lead Associate - Operations

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Responsabilities

• Lead and manage a team of employees
• Set team goals and objectives aligned with the organization's goals.
• Ensure that team members are collaborating and communicating effectively.
• Assign tasks and monitor progress to ensure that they are completed promptly.
• Provide support and guidance to team members whenever necessary.
• Conduct performance reviews and appraisals to evaluate team members' performance.
• Identify training needs and provide opportunities for team members to develop their skills and knowledge.
• Create a positive and engaging work environment that motivates team members to perform at their best.
• Maintain communication with senior management to inform them of team progress and any issues.

Requirements:

• Bachelor's Degree in a relevant field.
• Proven experience as an assistant manager/TL/Team Manager or in a similar leadership role with a minimum of 3 years’ experience.
• Excellent communication and interpersonal skills.
• A strong understanding of organizational dynamics.
• Ability to motivate and engage team members.
• An innovative and creative mindset.
• Problem-solving skills.
• Proficiency in relevant software applications (i.e., salesforce is an advantage but not required).