Lead Architect, Endpoint Engineering

Overview: 

Guidepoint's Engineering team thrives on delivering innovative technology solutions that accelerate revenue growth, reduce costs, and increase efficiency and productivity. As Guidepoint achieves its mission of making individuals, businesses, and the world smarter through personalized knowledge-sharing solutions, the engineering team is taking on challenges to create new products and improve existing platforms to optimize the seamless delivery of our services.

The Lead Endpoint Architect provides architectural work to engineer the Endpoint Infrastructure in a global environment and provides lead expertise to the enterprise systems team collaborating with Microsoft Azure, Networking, and Info Security. An enterprise expert in architecting Intune, SCCM/Configuration Manager, Mac and Windows management, Laptop Hardware, Azure AD, Office 365, and also Endpoint-Security in a hybrid environment model covering a global workforce.

This is a hybrid position out of our Toronto office.  

What You’ll Do: 

• Solid expertise in Intune and Windows OS operations in an enterprise environment.
• Mac management using JAMF, including MDM and MEM architectural knowledge.
• Experience with Zero Touch Provisioning for a hybrid workforce.
• Hands-on experience with Dell and Mac devices.
• Strong OS and hardware knowledge in a global setting, covering the full device lifecycle.
• Proficiency in Windows Hello and advanced authentication practices.
• Expertise in policies, scripting, PowerShell commands, and Windows Registry settings.
• Strong knowledge of Active Directory and Azure AD Join, including hybrid environments.
• Ability to test and evaluate new features, applications, and hardware.
• Software Asset Management & Administration, including licensing.
• Experience in patch management, application rollouts, and updates.
• Basic networking knowledge, including TCP/IP.
• Ability to define and implement IT standards and procedures.

Office 365 and other Enterprise Applications

• Proficiency in Outlook, Microsoft Teams, and other Office 365 applications.
• Experience with software development applications and tools.
• Knowledge of virtualization technologies and containerization tools such as Docker.
• Familiarity with Firefox and other web browsers.
• Ability to manage inventory software applications and certify them for use.

Endpoint Security

• Manage endpoint security, including Multi-Factor Authentication (MFA) protections and other security measures.
• Implement and oversee encryption protocols and local data security policies.
• Possess knowledge of Data Loss Prevention (DLP) measures and capabilities.

Troubleshooting & Issue Resolution

• Investigate and resolve a range of software and desktop issues, from basic to complex.
• Conduct root cause analysis to identify and solve problems effectively.
• Demonstrate knowledge of operating system (OS) recovery and remote troubleshooting techniques.
• Collaborate with System Administrators, the Network team, and vendors to diagnose and resolve technical issues.

What You Have: 

• 12+ years of hands-on experience managing endpoints in an enterprise environment.
• Managerial or Team Lead experience.
• Sharp technical and troubleshooting skills, documentation, and presentation skills.

What We Offer:

• Competitive compensation 
• Employee medical coverage 
• Central office location 
• Entrepreneurial environment, autonomy, and fast decisions 
• Casual work environment

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.5 million experts and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

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