To support and operational management of critical business applications by ensuring service availability, incident resolution, performance optimization, stakeholder engagement, and alignment with operational and regulatory requirements.
- Provide online application, product configuration and batch support.
- Publish daily readiness report to stakeholders.
- Analyze issues received by incident management portal and provide clarification, solution and workarounds for them.
- Provide support to business queries including incident tracking and triaging.
- Communicating ticketing issues and upcoming production outage notifications to operations management leadership and respective groups.
- Coordinating with third party vendors and other application owners as and when needed.
- Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines.
- Publish weekly/Monthly/Ad-hoc reports as per business need.
- Provide environment support including environment monitoring, deploying fixes, enhancements, sanity test and batch support.
- Perform release and change management services to cover defect management, prepare release deliverables related documentation, data fixes for work arounds.
- Support admin activities like status reporting and metrics generation for stakeholders.
- Support application audit, disaster recovery testing and Pen testing activities.
- RCA on production issues and plan for permanent fixes.
- Adhere to SLA’s and deliver projects on agreed timeline.
- Experience in handling onshore stakeholders.
- Identifying vulnerability and involve in patching activities.
- Involve in documentation and compliance activities, Hands on DC -DR drill of applications
Experience: 10 to 14 years
Qualifications: Engineering graduate or IT
Skills Required
- 10 to 14 years of experience
- Engineering graduate or IT qualification
CSB Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CSB Bank and has not been reviewed or approved by CSB Bank.
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Fair & Transparent Compensation — Pay is considered fair in certain managerial or target-based roles, with some positions viewed as competitive for the industry. Salaries are consistently reported as paid on time, supporting a baseline of reliability.
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Strong & Reliable Incentives — Earnings can be strong when sales targets are achieved, indicating meaningful performance-linked upside in some roles.
CSB Bank Insights
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
