Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Your Primary Responsibilities:
- Act as a Lead Application Support Engineer with SRE responsibilities, partnering with Application Development, Infrastructure, and Operations teams to improve system reliability, resilience, and observability.
- Lead the resolution of critical production incidents, providing clear impact analysis, root cause identification, and preventative actions.
- Drive incident, problem, and major incident management, maintaining ownership through resolution and post‑incident review.
- Proactively identify reliability risks and implement improvements to prevent recurrence and reduce operational toil.
- Review and maintain runbooks, knowledge articles, and operational documentation to ensure production readiness and consistency.
- Execute change, release, and deployment activities, including production code releases and vendor application upgrades.
- Perform and support Disaster Recovery activities, including testing, execution, and audit/BCM evidence collection.
- Identify and implement automation and alert rationalization opportunities to improve operational efficiency and service stability.
- Embed reliability, risk, and control considerations into day‑to‑day operations, escalating issues appropriately.
Qualifications:
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- Strong understanding of application support and SRE principles, including reliability engineering, observability, and incident prevention.
- Experience working in Linux and Windows environments, including process inspection, log analysis, and extensive troubleshooting.
- Familiarity with monitoring and observability tools such as Splunk and Grafana, and the ability to interpret system behavior and alerts.
- Working knowledge of SQL and ability to execute queries for analysis and troubleshooting.
- Experience with ITSM and operational tooling (e.g., ServiceNow) for incident, problem, and change management.
- Familiarity with job scheduling, containerized platforms, and modern application environments (e.g., Autosys, OpenShift).
- Understanding of security fundamentals, including certificate and password management.
- Exposure to capital markets and financial industry is required.
- Exposure to messaging, networking, or mainframe concepts is a plus.
- Experience in handling issues related AWS and associated services .
- Exposure to artificial inelegance concepts and their usage in production support
- Demonstrates clear written and verbal communication, ownership, and leadership in fast‑paced production environments.
- Comfortable operating with urgency and collaborating with global, distributed teams.
- Proactive mindset with a focus on continuous improvement, automation, and operational excellence.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here.
About the TeamTo maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions. The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines.
Top Skills
What We Do
With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 21 locations around the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2021, DTCC’s subsidiaries processed securities transactions valued at nearly U.S. $2.4 quadrillion. Its depository provides custody and asset servicing for securities issues from 177 countries and territories valued at U.S. $87.1 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes 16 billion messages annually. To learn more, please visit us at www.dtcc.com.
