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THE DEPOSITORY TRUST & CLEARING CORPORATION SEEKS:
TITLE: Lead Application Support Engineer
JOB DUTIES: The Development family is responsible for crafting, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.
The Lead Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.
Primary Responsibilities:
- Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
- Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed
- Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
- Collaborate with internal teams to provide answers to application issues and escalate to as needed
- Validate and submit responses to requests for information from ongoing audits
- Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
- Identify and implement automation opportunities to reduce manual effort associated with application monitoring
- Partner with development teams to provide input into the design and development stages of applications
- Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
- Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriately
JOB REQUIREMENTS: Bachelor’s degree in Computer Science, Information Systems, Engineering (any), Technology Management or related field and 6 years of experience in the job or related position OR a Master’s degree in Computer Science, Information Systems, Engineering (any), Technology Management or related field and 4 years of experience in the job or related position.
Prior education, training or experience to include:
- Key Technologies requirements: Java/J2EE, IBM Integration Bus/IBM ACE, IBM WebSphere Message Queue, Linux/Windows Scripting, Splunk, Bitbucket/Jira/Git, Database Querying, SNOW/ITIL, Autosys, OpenShift Container Platform
- Key Platform experience: Linux/Unix, AWS
- Domain knowledge: Finance and Securities
LOCATION: Coppell, TX. Telecommuting may be permitted a few days a week. When not telecommuting, must report to DTCC’s office in Coppell, TX.
APPLY: Please e-mail resume with cover letter to DTCC at [email protected], reference Job Code 10163749/ Lead Application Support Engineer/ Coppell, TX
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Engineering, Technology Management, or a related field, plus 6 years of experience in the job or a related position
- Master's degree in Computer Science, Information Systems, Engineering, Technology Management, or a related field, plus 4 years of experience in the job or a related position
- Experience with Java/J2EE
- Experience with IBM Integration Bus or IBM App Connect Enterprise
- Experience with IBM WebSphere Message Queue
- Linux and Windows scripting experience
- Experience with Splunk
- Experience with Bitbucket, Jira, and Git
- Database querying experience
- Experience with ServiceNow and ITIL
- Experience with AutoSys
- Experience with OpenShift Container Platform
- Linux or Unix platform experience
- AWS experience
- Finance and securities domain knowledge
The Depository Trust & Clearing Corporation (DTCC) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Depository Trust & Clearing Corporation (DTCC) and has not been reviewed or approved by The Depository Trust & Clearing Corporation (DTCC).
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Healthcare Strength — Medical, dental, and vision coverage are comprehensive and include mental health support, in-network preventive care, and company-supported HSA/FSA options. Company HSA contributions plus life, AD&D, and disability coverage further reinforce depth of protection.
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Retirement Support — A 401(k) with company matching and references to pension-related benefits provide meaningful long-term savings support. Charitable contribution matching and financial-planning resources complement the core retirement offerings.
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Parental & Family Support — Generous parental leave, adoption assistance, childcare benefits, and dependent care FSAs indicate strong support for families. Back-up care and specialized family health programs are highlighted as part of the package.
The Depository Trust & Clearing Corporation (DTCC) Insights
What We Do
With over 45 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 21 locations around the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm simplifies the complexities of clearing, settlement, asset servicing, data management, data reporting and information services across asset classes, bringing increased security and soundness to financial markets. In 2021, DTCC’s subsidiaries processed securities transactions valued at nearly U.S. $2.4 quadrillion. Its depository provides custody and asset servicing for securities issues from 177 countries and territories valued at U.S. $87.1 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes 16 billion messages annually. To learn more, please visit us at www.dtcc.com.
