Lead Analyst - P&C Operations

Position Overview:

Zelis is a leading US-based company that operates in Healthcare Information Technology. We have established a Global Capability Center in India, and this position will provide Hire to Retire including Workday Learning Management systems support as part of a Global People & Culture Operations team.

We are currently seeking a skilled P&C Operations Specialist to join the Team in India. The specialist will play a vital role in supporting day-to-day US and Global P&C operations (IC role with 60% transactional and 40% tactical), and execution and optimization of key HCM processes.

This role emphasizes delivering high-quality P&C services, ensuring compliance with global standards, and enhancing the efficiency and effectiveness of P&C processes. The ideal candidate should possess a proactive attitude, exceptional problem-solving skills, and a collaborative mindset to thrive in a dynamic P&C environment.

KEY RESPONSIBILITIES

• Delivery of P&C services to employees globally including Workday learning support, Administration of new hires, Background verification, benefits administration, employee inquiries through ticketing system and Talent in the fulfillment of organizational goals.
• Maintains in-depth knowledge of P&C systems and functions preferably Workday knowledge will be an added advantage
• Ensure service excellence by managing service level agreements (SLAs) and key performance indicators (KPIs).

• Focus on improvising P&C services processes to enhance efficiency and effectiveness. Share best practices to standardize processes across global operations.
• Administer and support global HR systems and tools, ensuring accurate data processing and reporting.
• Provide statistical analysis and interpretation of report data as required.
• Perform an SME role and provide the required training.
• Serve as subject matter expert to business end-users, addressing user questions and troubleshooting issues and supporting related Associate inquiries as necessary.
• Collaborate with regional HR teams and other stakeholders to address service delivery issues and align on global HR initiatives.
• Partner with P&C Technology on new Workday features/functions and recommend solutions/alternatives to mitigate business risk or efficiencies relative to these changes for processes in scope; additionally support any related testing as required to ensure accurate and quality information and process flow.
• Other duties as assigned

Attitude and Approach:

• Demonstrate a positive, proactive attitude and a commitment to excellence in every aspect of the role.
• Exhibit strong interpersonal skills, fostering a collaborative and supportive environment for colleagues and stakeholders.
• Approach challenges with a solution-oriented mindset and remain adaptable in a fast-paced, global setting.

EDUCATION AND professional experience:

• Education: MBA or bachelor’s degree in P&C, or a related field
• Experience: Minimum of 7 to 12 years of experience in HR operations or shared services with a focus on global or multi-national environments.

• Skills:
  • Strong analytical skills with the ability to relate, collect, organize, and analyze significant amounts of information with attention to detail and accuracy.
  • Strong understanding of global P&C services, including payroll, benefits, and employee services.
  • Excellent verbal and written communication skills.
  • Proficiency in Workday, Microsoft Excel, PPT, and working knowledge of ERP systems and ticketing tools.
  • Ability to work independently as well as part of a team.
  • Strong communication and interpersonal skills, with a positive and proactive attitude.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Prior experience working in a Shared Services Center preferred, primarily supporting a Technology company.

WORKING CONDITIONS:

• Shift timings – 2 PM to 11 PM
• Expectation to work primarily in the Zelis-India office regularly (5 days a week)
• Willingness to work outside of normal business hours as required to collaborate with teams outside of India.

We offer competitive compensation packages, including healthcare benefits and opportunities for professional development and growth. If you are a motivated and detail-oriented person who thrives to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.