At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Data Analytics & Computational SciencesJob Sub Function:
Business IntelligenceJob Category:
ProfessionalAll Job Posting Locations:
Jacksonville, Florida, United States of AmericaJob Description:
About Vision
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for a Lead Analyst, Customer Loyalty Operations position is based in Jacksonville, FL, hybrid, 3-days in office.
Purpose: The Lead Analyst, Customer Loyalty Operations supports the analytical needs of the organization specifically through the delivery of a modern and seamless customer experience focused on fulfilling Digital Loyalty Reward for Performance programs including contracting and offerings deployment. This analyst will play a key role in understanding and enhancing the customer journey to partnership status. The ideal candidate will leverage advanced analytics and strong knowledge of the loyalty landscape to ensure we are maintaining accurate rosters, reporting accurate information, and remaining compliant.
You will be responsible for:
- Member of Customer Loyalty Experience (CLX) squad driving end-to-end JJV loyalty experience including writing/defining requirements for developers in a scrum environment and user acceptance testing (UAT)
- Ability to work cross-functionally to gather feedback to deliver final product while adhering to enterprise Salesforce and Data Lake release schedules
- Responsible for integrity of foundational Customer Affiliation Roster (CAR) and Location Master infrastructure including compliance with all holistic checks
- Loyalty program execution ownership including responsibility for maintaining clean data and compliant customer rebate payments
- Responsible for development and ownership of field and customer facing loyalty sales tools including incorporating stakeholder feedback
- Responsible for quality of all data flowing from the Customer Loyalty Operations team and the development of quality control processes to ensure 100% accuracy
- Primary resource to resolve escalated tickets in the Sales Inquiry system
- Manages 4 contractors ensuring loyalty (doctor) and rebate (distributor) payments are calculated compliantly and paid on time (60+ contracts)
- Responsible for execution of ACUVUE® loyalty programs encompassing $923MM+ in annual sales, $90MM+ in rebate payments, and 22K+ customer locations across US
Qualifications
- A minimum of bachelor’s degree is required in Mathematics, Computer Science, or related field, Advanced degree preferred
- 4+ years of technical expertise and hands-on experience with majority of the following tools: Data visualization tools (e.g., Tableau, Power BI, etc.); Enterprise-wide information systems (e.g., SAP, Microsoft Dynamics 365, Salesforce, etc.); Data mining and analysis (e.g., Python, SQL, R, VBA, etc.)
- Ability to solve problem-solve and effectively engage with partners to resolve issues related to data integrity, payment compliance, data access and analysis, and reporting
- Effective project management skills, including being a self-starter and the ability to multi-task in a fast-paced environment
- Prior experience optimally leading others, including influencing, negotiating, and communicating with both internal and external stakeholders
- Experience in Sales & Marketing, Commercial Operations, and medical device industry highly preferred
This position is based in Jacksonville, FL, hybrid, 3-days in office and will require 15%-25% travel.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource
#LI-VY1
#LI-Hybrid
Required Skills:
Preferred Skills:
Analytical Reasoning, Business Behavior, Coaching, Collaborative Selling, Communication, Competitive Landscape Analysis, Customer Analytics, Customer Centricity, Customer Relationship Management (CRM), Data Savvy, Digital Sales, Market Research, Operations Management, Problem Solving, Sales Enablement, Sales Support, Stakeholder EngagementSkills Required
- Bachelor's degree in Mathematics, Computer Science, or related field
- Advanced degree (Master's or higher)
- 4+ years hands-on experience with data visualization tools (Tableau, Power BI) and data analysis languages (Python, SQL, R, VBA)
- Experience with enterprise systems (Salesforce, SAP, Microsoft Dynamics 365) and Data Lake integrations
- Experience defining requirements in a scrum environment and conducting user acceptance testing (UAT)
- Proven ability to ensure data integrity, payment compliance, and develop quality control processes
- Effective project management skills, self-starter, ability to multi-task in fast-paced environment
- Prior experience leading or managing others, influencing and communicating with internal/external stakeholders
- Experience in Sales & Marketing, Commercial Operations, or medical device industry
- Ability to work on-site in Jacksonville, FL (hybrid, 3 days in office) and travel 15%-25%
Johnson & Johnson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson & Johnson and has not been reviewed or approved by Johnson & Johnson.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive across medical, dental, and vision, with added supports like onsite clinics, fitness centers, and Employee Assistance resources. Mental-health services and wellbeing reimbursements are also described as meaningful components of the overall package.
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Retirement Support — Retirement offerings are portrayed as a major differentiator, combining a 401(k) with employer matching and an employer-funded pension plan. Stock options and other long-term financial supports are also positioned as part of the broader rewards mix.
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Parental & Family Support — Family-related benefits are presented as notably strong, including paid parental leave for all new parents and additional leave types for caregiving and bereavement. Financial assistance for adoption, fertility treatment, and surrogacy is highlighted as a significant support.
Johnson & Johnson Insights
What We Do
Profound Change Requires Boldness. Johnson & Johnson is the largest and most broadly based healthcare company in the world. We’re producing life-changing breakthroughs every day, and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Teams from J&J’s consumer business are creating digital tools to help people track the health of their skin. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world. Social Media Community Guidelines: http://www.jnj.com/social-media-community-guidelines
