Lead Analyst, Client Systems (Hybrid)

Work Flexibility: Hybrid or Onsite

The Lead Analyst, Client Systems will lead cross functional project initiatives ensuring roles and responsibilities are clearly defined and smooth handoffs occur between Client Systems and other Stryker teams. Recommend solutions to new and complex problems. Develop innovative strategies, quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report on economic forecasts that affect the industry.

What you will do:

• Establish KPIs, metrics & tracking systems for the Client Systems organization 
• Provide reporting & analysis on metrics and a resulting health score to assess quality & effectiveness of service. 
• Identify trends & issues and advocate back to R&D on product defects & enhancement requests 
• Create forecasting models to predict service demand, resource needs, and customer satisfaction outcomes. 
• Collaborate with product owners, project managers, and other support SMEs to enhance product or process documentation within Client Systems 
• Develop tools and programs to improve the quality of Client Systems services  
• Establish process to obtain customer surveys which assess delivery quality and customer satisfaction  

What you need:

Required:

• Bachelor's degree
• 4 years of relevant experience

Preferred:

• Demonstrated ability to translate complex statistical data into meaningful information
• Ability to communicate effectively to cross-functional stakeholders

#IND1

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.