Your Opportunity as the Lead Analyst, IS Business Analysis - Sales Capabilities
Under limited guidance, serves as a liaison for defined projects and activities between the business area and the technical team related to business processes, systems and people. Translates requirements from a business perspective into a format that can be understood and acted on by those in the technical team tasked with building the solution. Business owner and subject matter expert for the Customer Relationship Management (CRM) platform and sales policies, inclusive of the Logistics Development Incentive policy.
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Manage the Customer Relationship Management tool:
Serves as Product Owner for the retail CRM (Salesforce) platform by managing backlog, prioritizing enhancements & defect resolution, testing and communication to stakeholders
Supports and acts as key technical contact for multiple Sales and sales support teams across all SBA's
Facilitates meetings and resolves issues with cross-functional partners such as Sales, Sales Operations, Revenue Growth Management, and Customer Category Business teams
Provides forward-thinking mentality, specifically regarding user impact to CRM changes or functionalities
Consults with other business SMEs to document existing processes, research best practices and propose future processes in the spirit of continuous improvement
Models and drives prioritization among competing goals with business customers and IS resources
Work on and lead various project deliverables including but not limited to:
Identifies areas of improvement in our business processes or systems, gathers and documents requirements as needed, and contributes to optimal solutions via Functional Design Documentation
Creates business process flows in collaboration with technical teams
Highlights process changes and provides input on potential impact to the organization
Partners on change management deliverables
Proactively executes best practices regarding audit and security controls
Summarizes complex technical issues for users in a clear and concise manner
Manages small to medium size projects:
Manages projects for supported business area(s)
Manages projects leveraging existing technologies or capabilities
Executes and enforces standards & methodologies around business process development, project management and change management
Delivers project scope (people, process, and technology)
Ensures accountability and quick decisions for progress, while mitigating cross-functional risks
Provides business user support:
Provides Tier 2 User Support for CRM Platform
Develops Standard Operating Procedures (SOPs)
Supports internal partners in developing consistent, repeatable processes and implementing improvements
Collaborates with users to troubleshoot system issues, analyze impact and work closely with technical team on resolution where needed
Performs user acceptance testing (UAT) with daily troubleshooting or on cross-functional projects
Champions supportability for new capabilities, identifies maintenance needs and leads execution of maintenance plan
Influences and applies adoption of modern processes, toolsets and patterns within and beyond immediate team
Owner of Sales Policies:
Serves as SME and point of contact for internal and external Sales Policies
Maintains published policies and provides thought leadership for improvement opportunities
Owns relationship with 3rd party vendor responsible for monitoring spoils/damages and uses findings to support current or propose changes to LDI rates.
What we are looking for:
Minimum Requirements:
Bachelor’s degree or equivalent work experience
6+ years of relevant work experience
Demonstrated knowledge of sales processes and systems
Experience as a project participant or leading project management activities with a good understanding of project management methodology
Ability to create business process models and participate change management activities
System experience that involved implementation, support, and/or administration
Familiarity with Salesforce CRM is a plus
Ability to coach & influence cross-functionally
High personal standards of integrity
Demonstrates a customer service mindset
Strong interpersonal and communication skills
Demonstrated ability to think critically and conceptually
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
Stay connected with us on LinkedIn®
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.
Skills Required
- Bachelor's degree or equivalent work experience
- 6+ years of relevant work experience
- Demonstrated knowledge of sales processes and systems
- Experience participating in or leading project management activities
- Ability to create business process models and participate in change management
- System experience involving implementation, support, and/or administration
- Familiarity with Salesforce CRM
- Ability to coach and influence cross-functionally
- Customer service mindset and strong interpersonal and communication skills
- High personal standards of integrity
- Demonstrated ability to think critically and conceptually
The J.M. Smucker Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The J.M. Smucker Co. and has not been reviewed or approved by The J.M. Smucker Co..
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Retirement Support — Retirement programs are described as strong, with a company 401(k) match, immediate vesting in some materials, and access to an Employee Stock Purchase Plan. These elements contribute to a favorable view of total compensation value.
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Parental & Family Support — Paid parental leave for all parents and on-site childcare at key locations signal a family-forward approach. Additional supports such as adoption assistance and pet-related leave reinforce this emphasis.
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Leave & Time Off Breadth — Paid time off, seasonal compressed schedules, and flexibility options are highlighted across materials. The ability to start with substantial PTO and buy additional time enhances perceived time-off breadth.
The J.M. Smucker Co. Insights
What We Do
Each generation of consumers leaves their mark on culture by establishing new expectations for food and the companies that make it. At The J.M. Smucker Co., it is our privilege to be at the heart of this dynamic with a portfolio that appeals to each generation of people and pets with products found in 90 percent of U.S. homes and countless restaurants. This includes a mix of iconic brands consumers have always loved such as Folgers®, Jif® and Milk-Bone® and new favorites like Café Bustelo®, Smucker’s® Uncrustables® and Rachael Ray® Nutrish®. By continuing to immerse ourselves in consumer and pet parent preferences for food, how it’s purchased and how the companies that make it should operate, we will maintain the important role we play in their lives. This will allow us to continue growing our business and the positive impact we have on all of those who count on us.
