Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Lead AI/ML Engineer, epocrates
Position Summary
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Lead Machine Learning Engineer who will lead the effort to apply Natural Language Understanding and Processing (NLUP) in Healthcare Technology space. You will lead the execution of research and enablement of NLUP initiatives e.g. Deep Learning, Transformers, Retrieval Augmented Generation, GPT, NER, Natural Query for the athenahealth epocratesTM Platform used by 1 million+ users during moment of care.
You will contribute to the overall NLUP strategy in applying such technology to our current pipelines and capability, e.g. Personalization, Recommendation, Search, Content Generation, Knowledge Graph, Summarization, Tagging, Topic, and Intent Modeling. You will be part of the Data Science and Systems team consisting of Data Scientists and Machine Learning Ops Engineers. You will be the Subject Matter Expert in the NLUP space and will provide coaching/mentoring in the team.
About The Team
epocratesTM AI Capabilities tackles a variety of complex challenges every day to ensure that our entire suite of products and tools are constantly evolving and improving to meet our users' needs. The primary mission of the team continuously ships pragmatic solutions utilizing applied Artificial Intelligence and Machine Learning that deliver value to our Medical Professionals users. As we also service Medical Education Agencies and Pharmaceutical Companies, bringing in unique informative medical contents to enhance the healthcare knowledge of our users, the team also engineer AI solutions for these business clients.
epocratesTM Engineering tech stack includes native iOS and Android apps, Java, AWS, Kafka, Knowledge Graph, SQL and non-SQL data store, React, TypeScript, Python, Vector Search DB, Docker and Kubernetes, a suite of in-house and third-party content publishing tools, A/B experiment design platform and a suite of commercial-advertising platform. Our multi-disciplinary team of SMEs -- front and backend engineers, product management veterans, medical doctors and PharmDs, visual designers, UX researchers, data experts, and more– all work together so that it's easy for Medical Professionals to make excellent clinical decisions for their patients with epocratesTM.
As an epocratesTM engineering team member, you value collaborative environments where you can challenge ideas and learn from your colleagues. You approach your work with insatiable curiosity and have profound discomfort with unresolved issues. You speak up and take action when you see something that isn't quite right - even if it isn't in your job description or your area of expertise. And you can't wait for the Shout Outs section of our team meetings to give praise to your talented colleagues. Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Essential Job Responsibilities
Lead the execution of research and enablement of NLUP initiatives, e.g. Large Language Model, Transformers, Retrieval Augmented Generation, GPT, Named Entity Recognition and Vectoring.
Contribute to the overall NLUP strategy in applying such technology to our current pipelines and capability, e.g. Personalization, Recommendation, Search, Content Generation, Knowledge Graph, Summarization, Tagging, Topic and Intent Modeling.
Lead the effort to collect data for training NLUP models, including working with developers for the Human-in-the-loop curator tool.
Lead the effort to continuously train and publish NLUP inference models for downstream pipelines and services.
Following through on commitments and owing the outcome.
Mentoring and coaching team members.
Understand and follow coding conventions, architecture patterns, and best practices.
Participate in code reviews and perform peer code reviews to ensure quality standards.
Proactively identify, propose, and justify new tech that will benefit the software product.
Work collaboratively on a cross-functional team with a wide range of experience levels, e.g. ML Ops, Search, Engagement, Medical Informatics, Content Publishing, Platform, Legal & Security.
Occasionally, lead Agile planning and Scrum ceremonies.
Expected Education & Experience
Bachelor's Degree in a relevant field such as Computer Science, Data Science, Operations Research, Math, Statistics, or equivalent.
Ideally 5 years of professional experience in some or all aspects of designing, building, training, and evaluating Machine Learning Language Model. Hands-on data science/AI/ML engineering projects with proven results and outcomes.
Demonstrated proficiency with Python (must) and Python ecosystem in data analysis and modeling tools.
Strong experience in PyTorch, TensorFlow, Transformer (BERT and/or GPT) Fine Tuning, Vector Indexing Search, Large Language Model (LLM) with Retrieval Augmented Generation (RAG).
Demonstrated experience with relational databases (e.g., SQL, Postgres).
Passionate about learning and disseminating new knowledge.
Experience with public cloud technologies, Amazon Web Services (AWS) is highly preferred.
Familiarity with Linux/Unix/Shell environments.
Exposure to Knowledge Graph (KG) in LLM is a plus.
Apache SPARK experience is a plus.
Apache Kafka experience is a plus.
Effectively communicating complex technical information to non-technical audiences is a plus.
Expected Compensation
$148,000 - $252,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
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What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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