Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.
Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.
We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.
Lead AI Customer Engineer — Fanatic Customer SupportLocation: Hyderabad (India)
Team: Fanatic Customer Support, Kore.ai
At Kore.ai, we believe that the success of enterprise AI platforms depends on more than just great technology—it depends on exceptional customer outcomes. Our Fanatic Customer Support team exists to ensure that every customer deploying AI on Kore.ai receives fast, thoughtful, and technically deep support.
As a Lead AI Customer Engineer, you will work directly with enterprise customers to solve complex technical challenges, guide production deployments, and ensure AI applications built on Kore.ai operate reliably at scale. You will operate in a low-volume, high-complexity environment, troubleshooting issues that span APIs, integrations, cloud infrastructure, and AI workflows.
This role goes beyond traditional support. You will act as a trusted technical partner to customers while collaborating closely with product and engineering teams to improve platform reliability and customer experience.
Fanatic Customer Support at Kore.ai means:
● We treat every customer problem like it’s our own.
● We move fast, dig deep, and take full ownership until the issue is resolved.
● We turn every customer challenge into an opportunity to improve the platform.
What You’ll Do
● Work directly with enterprise customers to investigate and resolve complex platform and integration issues.
● Own technical escalations and coordinate cross-functional collaboration with product, engineering, and infrastructure teams.
● Act as a subject matter expert on the Kore.ai platform, APIs, and deployment architectures.
● Diagnose production issues using logs, telemetry, and system diagnostics to identify root causes and implement solutions.
● Build tools, automation, and knowledge resources that improve troubleshooting efficiency and support scale.
● Mentor engineers across the Fanatic Customer Support team and help elevate technical standards.
● Partner with product and engineering teams to translate customer feedback into platform improvements.
● Define and document best practices for deploying and operating AI solutions on the Kore.ai platform.
You Might Thrive in This Role If● You have 6–10 years of experience in technical support, developer support, solutions engineering, or site reliability roles.
● You are comfortable using emerging technologies (ie. Claude Code, OpenAI Codex, Cursor, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.
● You enjoy working directly with customers and solving technically complex production issues.
● You have strong debugging skills and experience with APIs, distributed systems, and cloud platforms.
● You have experience supporting enterprise SaaS or developer platforms.
● You communicate clearly and confidently with both technical and non-technical stakeholders.
● You bring a customer-obsessed mindset and take ownership of problems end-to-end.
● Experience with AI platforms, conversational AI, LLM systems, or machine learning workflows is a strong plus.
EDUCATION QUALIFICATION
● Graduate in Engineering OR Masters in Computer Applications
Skills Required
- 6-10 years of experience in technical support or related roles
- Experience using Python or similar for automation
- Strong debugging skills and experience with APIs and cloud platforms
- Graduate in Engineering or Masters in Computer Applications
- Experience with AI platforms or machine learning workflows
Kore.ai Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kore.ai and has not been reviewed or approved by Kore.ai.
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Fair & Transparent Compensation — Pay is characterized as fair or competitive in certain roles, with particular strength noted in senior U.S. go-to-market positions. Pay-and-benefits sentiment also trends toward the middle-to-okay range rather than uniformly negative.
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Healthcare Strength — Health insurance is portrayed as strong in the limited U.S. benefits snapshots available. Core medical coverage is presented as a clear bright spot where details are provided.
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Parental & Family Support — Paid parental leave is presented as comparatively strong, with maternity and paternity leave described as meaningful. Family-related time-off support is one of the more consistently specified benefits elements.
Kore.ai Insights
What We Do
Digital future is headed where convenience and speed coexist with personal and human touch. People should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues. Kore.ai strives to achieve this with its unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation of human-to-machine interactions, in the form of virtual assistants, for the greater good of our customers and their employees. We are constantly in search of people who share this vision and are fired by values that we believe are at the core of everything we do: an obsession to achieve client success through understanding and empathy, turning every challenge as an opportunity to innovate, a culture of openness, the willingness to embrace bold ideas; and being a trailblazer when it comes to trying, failing (fast) and learning to succeed. A reason why reputed analyst firms like Gartner, Forrester, IDC, ISG, Everest Group, Celent, and more have recognized as a Market Leader. It is not worth living if you are not having some fun – Kore.ai has everything you need to make your career successful, purposeful, and happy. Because digital experiences of today will eventually manifest as conversational interactions and transform the way enterprises interact with their customers, partners and employees, we have every reason to believe you can make a difference.
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