Lead AI Conversational Designer

What you can expect

As the The Lead Conversational Designer you will focus on creating intuitive, user-centered designs that enhance digital experiences. While aligning with organizational goals, you will also ensure impactful and engaging product interaction.

About the Team

You'll be a part of the Zoom UX team and partner closely with leaders across Product Management, AI, and Engineering. The team focus on crafting intuitive, scalable solutions that connect users, applications, and data effortlessly. The ideal candidate thrives at the intersection of AI innovation and human-centered design, translating complex problems into elegant, user-friendly experiences. As part of the UX team , you’ll join a group of passionate, collaborative, and impact-driven designers who obsess over every pixel and interaction. If you're excited about designing communication and AI at scale - this might be it.

Responsibilities

• Creating conversational designs that prioritize safety, empathy, and clarity while adapting to various contexts (customer support, employee experience).

• Collaborating with engineering, product, and business teams to deliver intuitive, AI-enhanced customer experiences.

• Partnering with the user research team to gather and incorporate feedback from our customers to refine designs and ensure alignment.

• Defining and promoting best practices, prompt and design guidelines for conversational interfaces, ensuring consistent and high-quality interactions across chatbots, voice assistants, and LLM powered interfaces

• Analyzing existing conversation paths to identify opportunities for improvement and AI-driven expansion

• Developing and maintaining design guidelines and best practices for conversational and generative interfaces

What we’re looking for

• 10+ years of product design experience with a portfolio demonstrating exceptional user-centered interaction design. We would love if you have a few years of experience in AI, LLMs and conversational design

• Demonstrate managing complex cross-functional projects spanning multiple teams and time zones

• Display excellent communication skills with the ability to articulate design thinking and influence stakeholders

• Lead and execute conversational flows for AI-driven tools (chatbots, IVRs) while advancing NLU and LLM experiences across products

• Show the ability to mentoring early-career conversation designers and foster a culture of innovation, collaboration, and continuous improvement

• Share market trends, user research feedback, and data insights to optimize experiences across platforms

• Display an understanding of language models (NLU and LLM) by combining it with deep conversation design expertise

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.