The Role
Manages credit and collections activities for accounts receivable, including monitoring overdue accounts, contacting customers, establishing repayment plans, processing payments and refunds, maintaining accurate records, and preparing reports. Provides customer service, resolves account issues, supports the broader Accounts Receivable team, and builds effective relationships with internal and external customers while working accurately and independently.
Summary Generated by Built In
Building a great career never tasted so good!
We are currently seeking a qualified individual who is looking to gain industry knowledge and experience for the Lead Accounts Receivable Coordinator position, joining our team in Nottingham, PA!
- SCHEDULE: Monday-Friday approximately 40+ hours a week.
- BENEFITS: This position is full-time benefit eligible, elective benefits include:
- Medical, dental, hearing and vision insurance.
- Marathon Health Clinic - a premier on-site healthcare provider. A separate entity from Herr's, located at our Nottingham, PA facility. This facility ensures easy access to tailored healthcare services, preventative care, wellness programs, for employees on any medical plan
- Opportunity to contribute to a 401k, with a company match.
- Paid vacation, holiday and sick time.
- Paid Employee referral program.
Job Summary
This position is responsible for credit/collection responsibilities for the Accounts Receivable team. This position involves working directly with customers, resolving outstanding accounts, and ensuring timely payments while maintaining strong customer relationships.
Key Responsibilities
Credit/Collections Responsibilities
- Monitor accounts receivable and identify overdue accounts
- Contact customers with overdue accounts and attempt to collect overdue amounts. Utilize judgement to analyze customer's ability to pay and establish a repayment plan.
- Service accounts by investigating problems and working towards a solution while maintaining a positive customer service experience
- Maintain records of all contact and attempted contact with customers holding delinquent accounts.
- Maintain records of any payments collected from customers
- Submit regular reports on the status of unpaid accounts and those in repayment.
- Process payments (checks, credit card and ACH), and refunds.
Customer Service/Communication
- Cultivates positive professional relationships at all levels with a diverse audience.
- Communicates and collaborates effectively while striving for the highest possible outcomes for employees and the organization.
- Develops and maintains strong working relationships with internal and external customers
- Provides back-up support for other positions within the Accounts Receivable team
Qualifications
- High school diploma or general education degree (GED) required
- Associates Degree and and/or 2 years related experience in Credit/Collections preferred
- MS Office Suite experience required, intermediate skill level preferred.
- Experience with Microsoft D365 F&O preferred
- Demonstrated experience with attention to detail and excellent organization skills.
- Demonstrated experience to work independently or as a team with results driven approach.
- Exemplary customer service skills and communication.
- Excellent interpersonal relationship building skills.
- Recognized as one who is proactive in problem-solving and works towards creative solutions.
- Ability to effectively present information in one-on-one and small group situations to internal/external customers.
- Requires strong problem-solving ability and strong analytic skills.
Physical requirements and work environment:
- Performs work required for this position in an office environment.
- Remains sedentary for moderate to extended periods of time.
- Required to us a computer monitor, keyboard, and mouse for extended periods of time.
- Ability to lift up to 20 pounds on occasion.
In addition to the essential functions listed above, the employee is expected to adhere to the confidentiality agreement, exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as environmentally friendly as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. Reliable attendance and punctuality are also required. The employee is also expected to perform such other duties, special projects and functions as required from time to time.
Any questions about this position or any others, please contact the Human Resources department at 610-932-6500 or [email protected]
Herr Foods Inc.is a drug-free workplace and an equal opportunity employer M/F/Veterans/Disabilities
About
Herr Foods Inc. is the largest privately owned salty snack food manufacturer and distributor in the country, we are based in Nottingham, PA and we think our 1600+ employees are pretty spectacular! We have been committed for the last 75+ years to making our Herr’s family business an enjoyable place to work!
Skills Required
- High school diploma or GED
- Associate degree and/or two years of related credit or collections experience
- Experience with Microsoft Office Suite
- Intermediate Microsoft Office Suite skills
- Experience with Microsoft Dynamics 365 Finance and Operations
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Excellent customer service, communication, and interpersonal relationship-building skills
- Proactive problem-solving and creative solution development
- Ability to present information in one-on-one and small-group situations
- Strong problem-solving and analytical skills
- Reliable attendance and punctuality
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The Company
What We Do
Herr Foods Inc. is a family-owned company that produces and markets a wide variety of snack foods, including potato chips, pretzels, cheese curls, and popcorn.
