IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking a Lead Account Manager to join our growing team in Raleigh, NC. The Lead Account Manager will serve in a leadership role on the Account Management team, managing a team of Account Managers. You will be responsible for renewal, upsell, customer retention and engagement activities in your assigned territory and a combined team territory achievement.
Successful candidates in this role blend their knowledge of IXL processes and systems; deep understanding of our customer base; and expertise navigating challenging situations to coach and manage their assigned teams to achieve goals and grow competencies.
This is a full-time position that requires you to be in our Raleigh, NC, area office.
WHAT YOU'LL BE DOING- Lead, manage and motivate a team of high-performing Account Managers
- Refine processes, grow skill sets, and improve resources on behalf of the account management team
- Oversee and drive team best practices, sharing knowledge and skills on effective territory management and customer communication to maximize customer impact and revenue attainment
- Oversee onboarding process for new Account Managers, including training, shadowing and mentorship
- As part of the leadership team, proactively identify opportunities to improve workflows and processes, and coordinate implementation of approved changes across your team
- Play a lead role within the team in developing and driving effective renewal campaigns and tactics, including but not limited to budgeting campaigns, win-back campaigns, renewal cadence campaigns, etc
- Develop and maintain relationships with key team members across account services, sales and sales management, professional learning, marketing and account management to facilitate collaboration, sharing best practices and improving cross-team efficiencies
- Meet or exceed personal and team revenue and retention goals in assigned territory
- Minimum of 7 years of educational/sales/account management experience, including at least 3 years in account management; leadership experience preferred
- Proven ability to take on additional projects, above and beyond standard responsibilities of account manager role
- History of providing leadership to other team members by sharing expertise and best practices
- Track record of proactively identifying areas for improvement and sharing strategies and ideas with manager and team
- Demonstrated performance of consistently meeting or exceeding revenue / retention goals, with an understanding of value drivers in achieving successful renewal conversion
- Excellent communication skills
- Strong empathy for customers AND passion for revenue and growth
- Collaborative and motivating leader
- Strong organizational skills and problem solving/analysis ability
- Analytical and process-oriented mindset
- Passionate about bringing technology into the classroom
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
Skills Required
- Minimum 7 years of educational, sales, or account management experience
- At least 3 years of account management experience
- Leadership experience
- Experience taking on projects beyond standard account manager responsibilities
- Experience providing leadership to team members by sharing expertise and best practices
- Track record of meeting or exceeding revenue and retention goals
- Understanding of value drivers for successful renewal conversion
- Excellent communication skills
- Strong customer empathy and passion for revenue and growth
- Collaborative and motivating leadership style
- Strong organizational skills
- Problem-solving and analysis ability
- Analytical and process-oriented mindset
- Passion for bringing technology into the classroom
IXL Learning Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IXL Learning and has not been reviewed or approved by IXL Learning.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with individual coverage described as strong on at least one plan. Options are presented alongside disability and life insurance.
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Retirement Support — A 401(k) with company match is part of the package, providing structured retirement savings support.
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Leave & Time Off Breadth — Paid time off, sick days, and paid parental leave are offered, with mentions of unlimited PTO for some roles and even sabbatical. Time away is generally workable when approved by managers.
IXL Learning Insights
What We Do
At IXL Learning, we are passionate about improving learning for all. We apply technology in thoughtful and innovative ways to unlock students' innate curiosity, creativity, and desire for knowledge. IXL’s award-winning personalized learning platform is used by more than 13 million students worldwide. With a comprehensive K-12 curriculum, individualized guidance, and real-time analytics, IXL meets the unique needs of each learner. And with over 100 billion questions asked and answered around the world, IXL is helping schools successfully use technology to improve teaching and learning. Studies have shown that IXL leads to higher test scores, predicts success, and benefits all students. Learn more about how IXL accelerates learning at: www.ixl.com/research IXL Learning’s other products include Rosetta Stone, the world’s leading language learning program; Vocabulary.com, the educational destination for improving literacy skills; Education.com, the most comprehensive library of learning activities for K-8 students; Wyzant, the nation’s largest tutoring network; and ABCya, the creator of over 300 educational computer games and apps for kids. Hear what our employees love about working at IXL: "At IXL, I take pride in knowing that the code we deliver helps educators and parents better understand how their children are learning. I love that my friends and family can understand the positive impact we have, whether or not they have any technical background. It's motivating to work on a team with supportive and highly capable coworkers who genuinely care about each other, the product, and our customers." - Adam Singer, Engineering Project Lead "I'm working with like-minded and different-minded peers to improve a part of our education system, something that I'm immensely invested in. Solving engineering challenges to continually improve our product, along with the people (and perks!) I encounter really keep me engaged in my work." - Jestin Ma, Software Engineer
