Account Management Lead

Account Manager Lead

Reports to: Head of Commercial

Location: Hybrid, Newmarket, 2 days on-site, 2 days WFH

Hours: 32 hours across a 4-day week (no salary sacrifice) 

Salary: £45,000 - £50,000 

Product: Evouchers (https://www.evouchers.com/); FundingConnect (https://www.fundingconnect.com/)

Who we are and what is important to us:

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools. 

Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier. 

The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group. 

We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

Who Evouchers is:

At Evouchers, we're passionate about making it easier for organisations to deliver financial support to the people who need it most. We work with local authorities, housing associations, schools, charities and other organisations to simplify the way support is managed and distributed.

Our products are designed to remove administrative complexity, improve efficiency and provide a better experience for both organisations and the people they support.

Evouchers is our digital voucher platform, enabling organisations to securely distribute support for free school meals, Household Support Fund schemes, energy support, household essentials and a wide range of other welfare programmes.

FundingConnect is our end-to-end grant management platform, helping organisations manage every stage of a funding programme—from applications and eligibility assessments through to award management, reporting and insight—all within one secure, configurable system.

Together, our platforms help organisations deliver support more efficiently, make informed decisions and maximise their impact in the communities they serve. As we continue to grow, we're committed to developing technology that solves real-world challenges and makes a meaningful difference.

Job snapshot:

As Account Manager Lead, you will be responsible for mentoring and developing a close-knit, ambitious team while driving a proactive, commercially-focused culture. This hands-on leadership role goes beyond traditional retention; you will establish the processes and tools necessary to deliver exceptional customer success, identify opportunities to grow customer value and protect revenue. You will act as a key player in evolving the Account Management function during a significant growth phase, while personally managing select key client relationships and championing new ways of working across the department.

What you’ll be doing:

• Develop and implement the Account Management strategy, establishing scalable processes, playbooks and clear portfolio tiering models to balance team workload and support continuous business growth.
• Manage a select number of key accounts personally, while guiding the wider team to build comprehensive customer success plans that maximise customer lifetime value and align the platform with clients' long-term business goals.
• Lead the hiring, induction and ongoing development of the Account Management team to deliver best-in-class customer service.
• Conduct structured 1:1s aligned with OKRs and KPIs to embed a commercial mindset, enhance career development and foster a high-performing team culture.
• Proactively manage team performance and customer success through structured coaching that ensures exceptional service standards, prompt query resolution, and adherence to SLAs, while celebrating successes and addressing development needs.
• Act as the primary bridge between Account Management and wider departments (including Marketing, Customer Support, and the BDM team) to ensure a unified customer journey—collaborating closely on lead generation, seamless onboarding delivery, contract performance, and joint campaigns.
• Act as the internal voice of the customer, establishing a regular cadence of strategic client meetings, involving the Product team where it adds value, and consistently feeding back user insights, feature requests and pain points.
• Drive revenue growth by equipping and coaching the team to proactively identify new commercial opportunities and upsell Evouchers’ paid-for products.
• Ensure the team owns renewals as a structured discipline, coaching them through forecasting, contract negotiations and save-plays for at-risk accounts.
• Monitor customer spending patterns, market trends, and the competitive landscape to maintain a thorough understanding of our proposition, support strategic planning, and ensure account strategies evolve with customer needs.
• Maintain and optimise Salesforce to track and drive key performance metrics, ensuring data-driven decision-making and providing regular, accurate reporting to the Head of Commercial.

What we’re hoping you’ll bring:

• Extensive hands-on account management experience within a target-driven environment, bringing the practical expertise required to negotiate contracts, secure renewals, and grow portfolio revenue.
• Proven experience in a management role, with a successful track record of building, supporting and leading teams in growth environments.
• Experience within a SaaS, technology or software solutions environment.
• Strong people-centric approach, maintaining discretion and confidentiality at all times.
• Skilled at building and nurturing relationships, establishing trust and credibility with both internal teams and external stakeholders.
• Strong commercial acumen with a deep understanding of industry trends, market dynamics and customer behaviours that drive business growth.
• Ability to leverage customer insights and industry knowledge to identify new revenue opportunities and customer retention. 
• Effective and tactful communicator, able to deliver constructive feedback that drives growth and development within the team. 
• Demonstrated ability to coach, influence and guide teams through change and new ways of working.
• Naturally curious and proactive in identifying and exploring new ideas and opportunities.
• Excellent organisational skills with the ability to prioritise tasks, manage workflow efficiently and consistently meet deadlines.
• Adaptable and eager to learn, thriving in dynamic, fast-paced environments.
  Positive and solution-focused mindset, bringing enthusiasm and energy to inspire and motivate the team.
• Lead by example as a role model of professionalism, consistency and motivation, encouraging high performance from others.
• Exceptional communication skills, both written and verbal, with strong attention to detail.

What you’ll get:

Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience. 

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be. 

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

• 4-day working week 
• Flexible working schedule/work-from-home opportunities
• On-site gym facilities at HQ 
• Buying and selling holiday scheme
• Additional holiday for length of service 
• Employee-assisted programme
• Group life assurance (Death in service)
• Will-writing assistance scheme 
• Company pool cars at HQ 
• Payroll giving scheme enabling you to support charities of your choice through tax-efficient salary donations
• Health cash plan, covering everyday health treatments 
• On-site trained mental health and well-being champions 
• Monthly lunch club (on us) 
• Discounted retail vouchers via employee savings platform
• Comprehensive wellness programmes 
• Enhanced maternity, paternity and adoption benefits 
• Electric car scheme & on-site EV charging 
• Cycle to Work Scheme 
• Eye examination scheme 
• Financial contribution to the setup of work-from-home environments 
• Use of new and leading technology in the form of Apple products 
• Frequent company-funded social events
• Office closure between Christmas & New Year 
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme 
• Casual Dress Code
• Free healthy snacks & barista coffee 

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes: 

• Enhanced pension payments
• Retail vouchers 
• Private medical insurance
• Dental plan 
• Enhanced Health Cash Plan 

If you're selected, we'll guide you through the following checks as part of our offer process:

1. DBS Check: Verification of criminal records.
2. Right to Work: Confirmation of legal work eligibility.
3. References: Automated verification based on HMRC records.

We're excited about finding the right person for this position! With the dynamic market conditions, we're not setting a fixed application deadline. We encourage you to apply as soon as possible, as we'll be filling the role once we find the perfect match.

At Beyond, we celebrate diversity and are committed to being an equal-opportunity employer. We welcome candidates from all walks of life. If you need any accommodations during the application process, please don't hesitate to call or email us.

https://www.beyondco.com/