Lead Account Manager (IT consultancy services)

👋🏼 We're Nagarro.

We are a digital product engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18 000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

Key Responsibilities:

• Customer Relationship Management 
  • Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
  • Build and maintain strong, long-term customer relationships based on trust and mutual success.
  • Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
• Customer Engagement and Ideation
  • Explore and support customer-driven ideas, helping shape them into feasible solutions.
  • Collaborate with customers to identify innovation opportunities and value-added services.
  • Act as a liaison between customer stakeholders and internal technical or delivery teams.
• RFP and Requirements Support
  • Support the preparation and response to RFPs, RFIs, and RFQs by gathering and clarifying requirements.
  • Facilitate workshops or meetings to refine scope and align customer expectations.
  • Ensure that all proposals and solutions are accurately aligned with customer business needs.
• Project and Delivery Support
  • Work closely with project and delivery teams to ensure customer satisfaction during execution.
  • Monitor progress, handle escalations, and ensure timely communication with all parties.
  • Track performance metrics, report progress, and identify improvement areas.
• Strategic Account Development
  • Identify opportunities for upselling, cross-selling, or extending service scope.
  • Contribute to account plans and engagement strategies to support business growth.  

Key requirements:

• Bachelor's degree in Business, IT, Engineering, or a related field (Master's degree is a plus).
• 5+ years of experience in customer engagement, account management, or project management.
• Strong understanding of solution development, RFP processes, and customer success practices.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to translate technical or complex requirements into clear business context.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Fluent German and English language skills.

Nice-to-have experience:

• Expertise in Siemens DISW portfolio is a plus.
• Expertise in automotive, industrial machinery, food & beverage or other industries is a plus.