Lead, Account Management Performance

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We are looking for a Lead, Account Management Performance to be based in Bangsar South, KL. This role will be reporting to the Head of Account Management in the Commercial department. The department generally is responsible for

• Managing relationships with key partners
• Achieving key commercial KPI’s

Responsibilities include, but are not limited to:

• Project management: end to end ownership of all projects that involve the AM team
• Performance management: ensuring commercial OKR’s and AM team KPI’s are achieved, with the expectation of deep diving whenever possible to optimize performance
• Analytics: analyze data sets to diagnose issues, propose solutions, and improve overall commercial performance
• Presentations: capable of crafting decks that tell stories guided by data
• Oversee AM administration: Lead and manage administrative tasks related to the AM team, e,g, AM SOP development, target setting, & account rebalancing. 
• Strong collaborative skills to work cross-functionally with Account Managers and stakeholders to understand and enhance operational processes.
• Self-driven with the ability to take on and create new assignments. Willing and eager to learn and deliver the extra mile.
• Excellent communication skills with a proactive approach to problem-solving and continuous improvement.

• Bachelor's Degree in either Business Management and Administration, Economics, Mathematics, and Management or equivalent. 
• Minimum 4 years experience in e-commerce or consultancy is preferred.
• High proficiency with Microsoft Excel and PowerPoint skills is a must
• People management experience will be advantageous 
• Highly organized with an extreme attention to detail
• Adaptability and flexibility to change
• Positive and proactive attitude

Key/Core Competencies:

• SQL is preferred but not mandatory
• Analytical and data-driven approach to identify areas for improvement
• Strong analytical skills, ability to manage multiple work streams in parallel, manage own time and priorities