As a Product Design Lead on the M&T Experience Design & Innovation team, you will lead the process and engagement around building digital products to deliver cohesive end-to-end experiences. You will lead and mentor Product Designers across teams working to bring our experience visions to life. In addition, you will collaborate closely with other Product Design Leads and Service Design Leads to keep our visions and product experiences aligned.
Primary Responsibilities:
Shift from product planning to program planning, including:
- Envision and design a desired end-state that meets business goals and end user needs/expectations, as informed by research.
- Utilize user-centered design methods throughout the product development lifecycle to define deliverables and bring the experience to life.
- Partner with developers to ensure their awareness of successful user experience standards and industry best practices.
- Explore multiple user-centered design concepts through whiteboard sessions, wireframes and usability studies to gather end user feedback and continually improve the customer experience.
- Work with product owners to define functionality and end user requirements to meet desired outcomes.
- Mentor Product Designers across your teams and building knowledge of design thinking among product teams and senior leadership.
- Lead, mentor, and potentially manage a team dedicated across product spaces; connect to and help evolve broader product vision.
- Lead and participate in cross-functional meetings.
- Lead cross-functional teams in design workshops, sprints, and related planning sessions using human-centered and design thinking methodologies.
- Plan and perform user/customer research in partnership with our Experience Research team.
- Identify opportunities to leverage resources and methods across teams to ensure a more cohesive end-to-end experience.
- Explore new patterns and practices while enhancing methodological toolkit. May contribute to the development of new practices.
- Use storytelling and persuasion to build trust with cross-functional peers and establish long-term relationships.
- Advocate for the customer perspective at any level of the organization with confidence and charisma.
- Take an active role in recruiting and hiring new members of the team.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
The M&T Experience Design & Innovation team is a dedicated team of designers, developers, strategists, and leaders who believe in the transformative power of customer centricity. We believe that focus on craft and advocacy for the customer as truth are keys to building differentiated, innovative experiences. We lead by example — staying curious, doing the work, and challenging assumptions at every turn. We’re bold enough to believe that great design can exist at a bank, and that it can be a catalyst to bettering the lives of our customers and the communities we share with them. Our mission: Combine deep human understanding with the bank’s full suite of capabilities to provide personal, connected, and surprisingly simple banking experiences that help our customers achieve their financial goals.
Managerial/Supervisory Responsibilities:Lead, mentor, and potentially manage a team
Education and Experience Required:Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 5 years relevant experience or in lieu of a degree, a combined minimum of 9 years education and/or relevant/product design work experience.
Proven expertise in Product Design/Human-Centered Design
Experience creating use cases, flow diagrams, prototypes, scenarios and wireframes to communicate ideas and designs to unique groups of stakeholders
Understanding of strengths and shortcomings of different design thinking methods, including when and how to apply them during product development processes
Hands-on experience of designing for a variety of digital touchpoints and non-digital channels and supporting the delivery of those designs
Experience managing programs supporting the full product development process, from vision to launch to iteration
Project and people management skills; experience functioning as a project leader as well as an individual contributor
Strong ability to mentor and educate others on the value and principles of good experience design
Team player who is comfortable navigating ambiguity within a self-directed culture
Ability to establish strong working relationships with colleagues, clients, and key stakeholders
Extensive experience conducting remote and in-person workshops; strong familiarity with supporting tools such as Miro and Webex
Experience with design and prototyping tools such as Adobe, Sketch, InVision, Figma or other similar tools used widely in the design community
Proficiency in industry best practices for desktop, mobile and web applications
Experience with accessibility standards, cross-platform issues, mobile user interfaces and systems-thinking
Education and Experience Preferred:Core Competencies:
- Customer Centric – Outside in perspective with a focus on improving the customer experience
- Curiosity – Seeks out ways to improve the customer experience
- Resilient – Respectful of broad opinions and makes tough calls with ease
- Driven & Prioritization – Self-motivated and knows how to say no
- Challenges assumptions
- Decisive & Lead Taking – Sense of urgency with an ability to inspire followers
- Takes ownership with a strong sense of accountability
- Interdependent – Communicates and convenes others; reaches across boundaries
- Continuously seeks out ways to improve
Advanced degree
Familiarity with design systems
Experience in financial services industry a plus
Physical Requirements:None
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.LocationClanton, Alabama, United States of AmericaSkills Required
- Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or a similar field, plus at least 5 years of relevant experience; or 9 years of combined education and relevant product design experience
- Proven expertise in product design and human-centered design
- Experience creating use cases, flow diagrams, prototypes, scenarios, and wireframes
- Understanding of design thinking methods and their application during product development
- Hands-on experience designing for digital touchpoints and nondigital channels
- Experience managing programs across the full product development process, from vision to launch and iteration
- Project and people management skills, including project leadership and individual-contributor work
- Ability to mentor and educate others on experience design principles
- Ability to navigate ambiguity in a self-directed environment
- Ability to establish strong working relationships with colleagues, clients, and stakeholders
- Extensive experience conducting remote and in-person workshops
- Experience with design and prototyping tools such as Adobe, Sketch, InVision, or Figma
- Proficiency in desktop, mobile, and web application design best practices
- Experience with accessibility standards, cross-platform issues, mobile user interfaces, and systems thinking
- Advanced degree
- Familiarity with design systems
- Experience in the financial services industry
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
