(LDC) Manager - Postpaid Commissions.Finance

Operational Planning

• Provide input into departmental business plans, annual budgets, forecasts, and strategic initiatives to support business objectives. 

• Contribute to the development and execution of the department's strategic and operational plans, ensuring alignment with business objectives and financial targets.

• Provide input into annual business planning, forecasting, budgeting, and resource planning activities.

• Assess the operational, financial, and customer impact of planned initiatives and recommend appropriate actions.

• Drive continuous improvement, innovation, and the adoption of best practices across commission processes, systems, and controls.

• Identify and implement opportunities to optimise processes, improve efficiencies, and enhance service delivery.

• Contribute to the enhancement of systems, reporting capabilities, and operating models in response to evolving business requirements.

• Develop operational plans to meet monthly, quarterly, and annual business requirements and service-level commitments.

• Monitor operational performance against agreed targets and implement corrective actions where necessary.

• Develop and maintain contingency and business continuity plans to mitigate operational risks and ensure service continuity.

• Manage and optimise the utilisation of people, systems, budgets, and other resources to achieve departmental objectives.

• Support the implementation of strategic initiatives, business transformation programmes, and process improvement projects.

• Identify and escalate operational risks, issues, and dependencies that may impact business performance or delivery.

   

General Ledger Month-end and Reconciliations

• Manage the end-to-end month-end close process for commission-related accounts, ensuring the accuracy, completeness, and timeliness of all financial transactions. 

• Review and approve commission accruals, provisions, journals, and accounting adjustments in accordance with IFRS and MTN accounting policies. 

• Ensure all commission-related accruals and journals are processed within agreed financial reporting timelines. 

• Develop and maintain commission forecasting models and perform variance analysis between forecast, actual, and accrued commission costs. 

• Prepare monthly management commentary explaining commission variances, cost drivers, and financial trends. 

• Perform and review monthly balance sheet reconciliations for all commission-related accounts, ensuring reconciling items are investigated and resolved timeously.  

• Reconcile commission accruals, provisions, payments, clawbacks, reversals, and adjustments to ensure financial completeness and accuracy. 

• Ensure all commission transactions processed in operational and sub-ledger systems are accurately mapped to the General Ledger. 

• Review and maintain General Ledger account mappings and accounting treatment for commission-related transactions. 

• Monitor dormant, suspense, and control accounts and investigate any unexpected movements. 

• Manage and review General Ledger reconciliations performed by Shared Services and other finance support functions. 

• Review and validate commission-related creditor reconciliations and outstanding liabilities. 

• Ensure compliance with IFRS, internal controls, accounting policies, and audit requirements in all commission accounting activities. 

• Prepare reconciliations, supporting schedules, and audit evidence for Internal Audit, External Audit, and Group Audit reviews. 

• Identify and implement process improvements to strengthen financial controls, reconciliation accuracy, and reporting efficiency. 

• Ensure all commission accounting entries are adequately supported, approved, and compliant with Delegation of Authority requirements.

Commission and Claims Management review and approval

• Manage and oversee the end-to-end commission and claims management process, ensuring accurate, complete, and timely calculation, validation, approval, and payment in accordance with approved commercial agreements, policies, and business rules.

• Ensure commission structures, incentive schemes, payment rules, and claims processes are correctly implemented and maintained within commission systems.

• Review and approve commission calculations, claims, adjustments, reversals, clawbacks, and payment schedules prior to processing.

• Ensure commissions and incentives are paid accurately and timeously to trade partners, dealers, franchisees, sales channels, and MTN employees in line with contractual obligations.

• Interpret and apply commercial agreements to ensure accurate implementation of commission terms, performance measures, payment conditions, and clawback provisions.

• Establish and maintain effective controls to ensure the accuracy, completeness, and integrity of commission and claims processing.

• Review commission expenditure, payment trends, and claims activity against approved budgets and forecasts, identifying risks and recommending corrective action where required.

• Ensure all commission and claims transactions are supported by appropriate documentation, approvals, and audit trails.

• Develop and maintain management reporting and insights on commission performance, claims activity, payment accuracy, compliance, and key operational trends.

• Ensure legal agreements and commercial contracts adequately address commission, incentive, claims, payment, and recovery requirements.

• Identify and mitigate risks relating to commission leakage, overpayments, duplicate payments, fraud, and non-compliance.

• Lead the implementation of commission-related projects, system enhancements, and process improvements to improve operational efficiency and governance.

Change Management

• Ensure that business changes are assessed to analysis impact on commissions

• Define a Change management checklist for the relevant streams. 

• Identify all key commissions impacting changes and the requirements for these changes to not negatively impact the accuracy and completeness of commissions.

• Review RDS/attend change meetings for new products/changes to existing products to identify commissions risks and to assess based on the change management checklist

• Raise risks/concerns with the sales/product/project teams

• Ensure that risks and concerns are adequately mitigated

• Provide regular feedback to marketing and key stakeholders regarding the impact of changes

• Implement primary controls to monitor the accuracy and completeness of the data used in the calculations as well as the rules applied

  
  

Automation and Transformation

• Lead business ownership of commission Automations across associated platforms.

• Drive migration of commission models from legacy environments.

• Define system requirements and business rules.

• Drive continuous improvement, automation, and optimisation of commission and claims processes, systems, controls, and reporting capabilities.

• Review and approve UAT, SIT and production readiness testing.

• Ensure automation of manual calculations and reporting processes.

• Drive continuous enhancement of commission platforms and reporting capabilities.

Governance and Controls

• Design and implement commission governance frameworks.

• Ensure contractual compliance of all commission payments.

• Monitor commission risks and control effectiveness.

• Monitor and enforce compliance with commercial agreements, company policies, governance requirements, and delegation of authority frameworks.

• Support internal, external, and regulatory audits by providing commission calculations, reconciliations, supporting documentation, and responses to audit queries.

• Implement preventative and detective controls.

• Perform commission health checks and risk assessments.

• Ensure compliance with Internal Audit, Group Audit and External Audit requirements.

• Monitor compliance with Delegation of Authority and commission policies.

• Ensure compliance with International Financial Reporting Standards (IFRS) 

• Ensure that all of Consumer Shared Services Department’s policies, procedures and processes are implemented, maintained and adhered to.

• Ensure adherence to applicable PPP’s, further and in line with this to ensure a financially viable Financial Management Department is in tact

• Ensure effective and sustained PoPI Act compliance across   all business functions within the Business Unit

Customer Relations and Satisfaction

• Build and maintain effective relationships with internal and external stakeholders, ensuring the delivery of high-quality finance, commission, and support services.

• Engage with key stakeholders to understand business requirements, service expectations, and emerging needs, and ensure appropriate solutions are implemented.

• Act as the primary point of contact for commission-related financial queries, escalations, disputes, and service requests, ensuring timely resolution.

• Collaborate with relevant stakeholders and other business units to support the achievement of business objectives.

• Ensure service delivery remains aligned to changing business, operational, and regulatory requirements.

• Manage the resolution of commission-related queries, disputes, claims, and escalations from internal and external stakeholders.

• Provide commission expertise and financial input into the development of new commercial initiatives, incentive models, and channel remuneration strategies.

• Continuously evaluate stakeholder needs and identify opportunities to enhance processes, systems, controls, and reporting capabilities.

• Ensure stakeholder requirements are met through efficient, effective, and customer-centric processes and procedures.

• Develop and implement contingency plans to minimise service disruptions, mitigate operational risks, and maintain service levels.

• Proactively identify and address potential issues before they impact stakeholders or operational performance.

• Monitor service delivery performance and implement corrective actions where service standards are not achieved.

• Drive a culture of continuous improvement by identifying opportunities to enhance stakeholder experience, service quality, and operational efficiency.

• Develop and deliver accurate, relevant, and timely management information to support stakeholder decision-making.

• Manage stakeholder expectations through regular communication, progress updates, and transparent issue resolution.

• Promote a customer-focused culture within the team, ensuring professionalism, accountability, and excellence in service delivery

• Facilitate effective collaboration across business functions to ensure alignment, responsiveness, and successful delivery of commission-related initiatives.

Project Management 

• Lead and drive the delivery of commission-related projects, system enhancements, process improvements, and strategic initiatives.

• Develop project plans, define deliverables, milestones, resource requirements, and implementation timelines.

• Manage project execution, ensuring delivery within agreed scope, timelines, budget, and quality standards.

• Monitor, track, and report on project progress, risks, dependencies, and key outcomes to stakeholders and management.

• Coordinate cross-functional teams to ensure successful implementation and alignment with business objectives.

• Ensure compliance with project governance, procurement policies, and associated contractual obligations.

• Manage relationships with internal stakeholders, vendors, and service providers involved in project delivery.

• Identify, assess, and mitigate project risks, issues, and operational impacts.

• Support business case development, benefits realisation, and post-implementation reviews.

• Ensure effective adoption of new processes, systems, and operating models through appropriate change management and stakeholder engagement.

• Drive continuous improvement initiatives to enhance operational efficiency, controls, automation, and customer experience.

• Maintain accurate project documentation, reporting, and audit trails in accordance with governance requirements

Information sharing and reporting 

• Report on a monthly basis to the Senior Manager: Financial Control and Support on the performance of the department and outstanding contentious audit issues

• Recommend additional information that may be included in monthly and quarterly reports.

• Consolidate key information and translate this into meaningful intelligence for submission to Senior Management

• Review and provide input to Chief Financial Management policies & procedures, making recommendations as necessary.

• Prepare ad hoc reports on request

• Keep abreast of technical updates relating to statutory and Consumer Shared Services issues and ensure compliance.

Quality Management and Improvement

• Ensure compliance to rules and procedures to ensure sound risk management 

• Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations/ guidelines

• Establish and maintain quality standards that will enhance the customer experience and cost efficiency

• Work consistently according to standard operating procedures 

• Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others 

• Understand and communicate the consequences of not maintaining quality focus 

• Identify processes and procedures where the quality of work may be improved 

• Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality and customer service standards

• Ensure all operational plans by management for department are implemented within agreed deadlines

Business Plan Management

• Develop, forecast, and manage commission budgets, ensuring alignment with business objectives, financial targets, and strategic priorities.

• Provide inputs into the  Business Plan,  and forecast processes, including commission cost assumptions and expenditure projections.

• Monitor commission expenditure against approved budgets and forecasts, identifying variances, risks, and opportunities for cost optimisation.

• Review monthly financial results and provide recommendations to address budget deviations and improve financial performance.

• Perform profitability and cost-benefit analyses on commission models, incentive programmes, and commercial initiatives.

• Identify cost-saving opportunities and implement initiatives to improve operational efficiency and optimise resource utilisation.

• Support budget, forecast, business planning, and month-end reporting processes through the provision of accurate commission financial information. 

• Ensure expenditure is appropriately controlled, authorised, and managed within approved budget limits and governance requirements.

• Develop financial models and scenario analyses to support decision-making, budget planning, and strategic initiatives.

• Provide management reporting and insights on commission spend, budget performance, financial risks, and key cost drivers.

• Collaborate with Finance, FP&A, Sales, and Commercial teams to ensure accurate budgeting, forecasting, and financial planning.

• Drive continuous improvement in budgeting, forecasting, and cost management processes to enhance financial accuracy and business performance

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines

• Identify ways to fine tune policies, processes and systems in line with changing work practices

• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 

• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness

• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 

• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 

• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity

  Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Education: 

• 4 year Degree / Diploma in Financial Management / Accounting / Internal Auditing/or related

Experience:

• Minimum 7-8 years' experience in Finance, Commissions, Incentive Compensation, Commercial Finance, Financial Control or Telecommunications Finance.
• Minimum 5 years' management or supervisory experience.
• Experience in commission systems, analytics and automation projects.
• Experience managing audits and regulatory reviews.

• Telecommunications industry experience advantageous.

Competencies:

Others:

Required skills

• Data analytics
• Financial Modelling
• IFRS15 Accounting
• Budgeting and Forecasting
• Data Analytics
• Business Intelligence (Power BI)
• Risk and Control Management
• Audit Management
• Contract Interpretation
• Strategic thinking and analysis
• Data management
• Variance Analysis
• Profitability and Value Creation
• Presentation and communication
• Coding and programming
• Emotional Intelligence

Leadership Competencies

• Strategic Thinking
• Stakeholder Management
• Change Leadership
• Decision Making
• Innovation Management
• Problem Solving
• Negotiation and Influencing
• People Development

Executive Communication

About MTN South Africa

Launched in 1994, MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code ‘MTN’. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.