L&D Specialist

Posted 2 Days Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Senior level
Information Technology • Consulting
The Role
The L&D Specialist will organize, facilitate, and produce virtual training courses focused on communication and customer service skills for employees across various regions. They will also promote self-paced learning and support HR in addressing development needs.
Summary Generated by Built In

Our Company

 

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

 

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.

 

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

 

The team

The Global Learning & Development, part of Hitachi Digital’s Talent Enablement function, plays a crucial role in the growth and development of leaders, managers and employees at Hitachi Digital Services and Hitachi Vantara, as well as our own organization.

Our small, collaborative and diverse team is located in multiple locations around the world to ensure we deliver virtual training on professional development skills at a time of day that works for all our employees, regardless of location. As well as course delivery, many of our team members also develop course content and provide local support to employees in utilizing our learning platforms.


The role

With your strong background in training delivery, you’ll be adept at organizing, facilitating and producing virtual live training courses to employees in South East Asia, Australia and New Zealand. The courses you will deliver are from our globally consistent curriculum on a range of topics including communication and customer service skills, as well as training from our 12-part People Manager program. You may also collaborate with others in the team on design and development of learning programs and producer guides as needed.

A natural communicator, you will actively promote the use of self-paced learning content from our on-demand learning platforms, as well as use of our internal SharePoint site for L&D information and guidance.

Your deep sense of customer service ensures you will respond to inquiries from local employees/learners, and work with HR to provide guidance on potential solutions for development needs.


What you’ll bring

  • Training facilitation excellence, with at least 5-7 years’ experience, leading learning events for all levels, from entry to executive level.
  • Experience of delivering soft skills training/facilitation for people managers.
  • Familiar with use of digital tools for delivery of interactive virtual training, ideally MS Teams
  • Creative approaches for engaging participants in interactive activities
  • Working with people from different cultures
  • Preferred - Knowledge of training methodologies and instructional design experience that relates to designing and developing courses for live training.
  • Flexibility with the time of day you work to accommodate being part of a global team
  • Proficiency in use of MS Office including Word, Excel, PowerPoint, Outlook and Teams
  • Education – university degree in education, psychology or similar subject preferred.
  • Self-motivation, collaborative approach and strong attention to detail

 

About us

 

We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

 

Championing diversity, equity, and inclusion   

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.   

How we look after you  

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.   

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Top Skills

MS Office
Ms Teams
Sharepoint
The Company
HQ: Gachibowli, Hyderabad
9,542 Employees
On-site Workplace

What We Do

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what’s now to what’s next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value. Visit us at hitachivantara.com.

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