Ld Dir, New Hire Success

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
The Lead Director, New Hire Success, is responsible for developing and overseeing the strategy, vision, and framework for onboarding and early engagement programs to ensure new hires are set up for long-term success. This role leads the New Hire Success function, managing a team to deliver scalable, high-impact solutions that drive performance, retention, and foster organizational values and culture. The Lead Director will work closely with senior stakeholders to align programs with business priorities, monitor effectiveness, and drive continuous improvement.

Strategic leadership and vision:

• Define the overall strategy, framework, and roadmap for new hire onboarding and early engagement programs

• Align onboarding programs with enterprise-wide learning strategies and role-specific requirements

• Engage senior stakeholders to ensure organizational alignment and support for onboarding initiatives

• Establish key success metrics and lead efforts to measure and enhance program impact

Program development and implementation:

• Oversee the design and execution of standardized onboarding programs, curricula, and tools in collaboration with Learning Design and Delivery teams

• Develop scalable processes and frameworks to support role-specific training, engagement, and early proficiency

• Support the creation of job aids, SOPs, and toolkits to reinforce learning and performance expectations

• Ensure alignment between onboarding content and organizational priorities, including compliance and operational excellence

Team leadership and development:

• Lead and develop a team, providing direction, coaching, and performance management

• Foster a collaborative culture of accountability, innovation, and continuous improvement

• Build capabilities within the team to deliver high-impact solutions and scale programs effectively

Performance measurement and continuous improvement:

• Establish mechanisms to track and analyze new hire performance, retention, and engagement

• Translate insights into program enhancements and long-term strategies

• Partner with stakeholders to ensure smooth deployment of content and feedback loops for ongoing optimization

Additional responsibilities:

• Perform other duties as assigned

This role reports to the AVP, Learning and offers opportunities for advancement and broader organizational impact.

Required Qualifications

• 10+ years of professional experience in learning, talent management, organizational development, and/ or healthcare operations required

• Proven experience designing and scaling onboarding and engagement programs

• Strong team leadership and coaching skills, with experience managing high-performing teams

• Excellent project management, organizational, and communication skills

• Data-driven mindset with experience in measuring program effectiveness and driving improvement

• Ability to collaborate with stakeholders at all levels, including senior leadership

• US work authorization

• Someone who embodies being “Oaky”

Preferred Qualifications
Experience in Oak Street Health field operations strongly preferred
Education

Bachelor’s degree required; advanced degree preferred

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/21/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.