About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.
Purpose
Provide administrative, coordination and training delivery support to the Learning and Development Department while complying with all Four Seasons’ policies.
Job Responsibilities
General
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Executes all tasks assigned by assigned by respective Supervisors or Managers.
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Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
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Attends all scheduled training sessions
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Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
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Adheres to the hotel's code of conduct and grooming & hygiene standards
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Is seen as working hands-on, assists colleagues in crunch times.
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Actively participates in briefings and meetings
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Maintains a clean and orderly work area and promotes a safe working environment
Departmental
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To provide administrative, coordination and training delivery support to the Learning and Development Department, including: managing arrangements and enquiries, organising meetings, short courses, events and other L&D interventions and activities as directed.
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To be the first point of contact for both internal and external enquiries to the team.
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To set up and support courses, to recognise and appropriately resolve verbal or written enquiries, seeking advice when required.
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To do MQA and HRDC processes (G1& G3), keep records of all refunds and monitor the same
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Prepare and deliver core programming for Four Seasons and any other training program required
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Input all employee learning data on workday and ensure that this is kept updated
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To help to assist in the operational learning and delivery as required
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To set up and maintain accurate records, systems and processes for the purpose of monitoring and reporting and to ensure all information held on training participants and training providers is correct and appropriate
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To assist with standards testing and recording; to help plan & deliver trainings as corrective action
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To monitor the designated trainers’ program and ensure accurate calculation and backups for the disbursement of the incentive scheme
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To work with the Learning and Development team in the coordination and monitoring of facilitators and trainers
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To take the lead for specific pieces of project work as identified and requested
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To liaise and coordinate all external training activities
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To ensure that all learning audit points are complaint, trainings are evaluated and certified as necessary
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To perform any cognate duties as assigned from time to time.
Special Requirements
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Diploma/ Degree is mandatory.
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At least one year employment in similar position.
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Computer literate, with high competency level in use of Microsoft Office.
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Working experience in similar category of hotel will be an advantage.
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Requires reading, writing and oral proficiency in French and English language.
Compliance Policies
Grooming Policy
Confidentiality Agreement
Policy Against Harassment
Electronic Systems Policy
Code of Business Conduct and Ethics
Employee Handbook Acknowledgement Form
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
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