LCS Operations & Admin Executive

Kardex Far East is seeking a motivated self-starter to join our Singapore Life Cycle Service (LCS) Team in the role of Aftersales (Life Cycle Service) Operations Executive, cum Office Admin, to be based in Singapore. Primary focus of the role will be for the Singapore Aftersales business backoffice operations and office administration support. Location of work be Jurong East (on-site).

Your tasks

PURPOSE OF THE ROLE

• Provide professional administrative control and support for both internal and external customers relating to activities within invoicing, installed base management, project coordination, service contract management and spare parts management.
• Ensuring that customer needs and expectations are met in a timely manner with the highest levels of customer care ensuring excellent customer satisfaction for Singapore LCS Operations.

Major task and responsibilities:

(1) Invoicing:

• Create invoices for all activities in LCS (Service calls, support calls, service contracts etc)
• Support F&A in collecting invoices

(2) Responsible for incoming communication, phone & E-mail, handle direct customer contact

(3) Support Service coordination

• Support the planning preventive maintenance accordingly to the contracts
• Take action to give 1st line support towards the customer
• Administrate project-documentation for LCS technicians

(4) Warranty-handling

• Make sure that all warranty claims are handled and processed towards headquarter
• Collect warranty-payment from headquarter

(5) Purchase order management

• Create PO for ordering spare parts
• Capture PO for invoicing customers (i.e. Service contracts)

(6) Installed base management

• Manage installed base structure and general data for installed base and its components.
• Administrate Map-solution for installed units
• Continuous customer data management

(7) Service contract management

• Manage service contracts (structuring, renewal, data-management etc)

(8) Spare parts management

• Manage local spare part stock
• Spare part handling, order, returns, Inventory
• Transport & Customs

(9) Customer satisfaction surveys

• Administrate LCS customer satisfaction surveys for country/region

(10) Office Administration

• Responsible for administrative tasks in the office including but not limited to courier, office supplies, office renovations, equipment issue and adhoc office tasks.
• Ensure proper documentation and filling system.
• Maintain digital and physical financial records.
• Perform collection activities, issue AR reminders and related credit control tasks, monitor AR bad debts and prepare AR reporting.
• Process staff reimbursement/claims
• Responsible for data entry AP, AR, GL, Bank Reconciliation, etc.

(11) Other assignments to be assigned on an ad-hoc basis.

REQUIREMENTS

• Education: Diploma graduate or equivalent.
• Minimum 5-7 years of responsible work with order handling/invoicing/Customer service in an International environment.
• Experience in virtual/cross border interaction/support in multi-country environment
• Working knowledge of SAP modules.
• English & Chinese – fluent (both speaking and writing).
• Knowledge of additional Asian or German language could be beneficial.

Behaviours and competencies required to perform this role:

• Pleasant personality
• Collaborates & team effectively
• Open and easy communicator
• Ability to work under pressure and multi-tasking
• Excellent customer services skills
• Ability to influence change across multiple locations/functions and organizations
• Service-minded, Customer- and business-oriented
• Financial and commercial awareness
• Structured, self-organized and self-motivated
• Independent and team player
• Good communication skills and interpersonal skills
• High personal effectiveness
• Project management/coordination
• Microsoft Office/MS Teams

This role is only open to Singapore citizen or Permanent Residents.

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