The Role
Supervise LCL import operations, serving as the first escalation point and leading departmental workflows. Coach team members, coordinate schedules, resolve customer and manifest revisions, communicate with carriers and agents, confirm freight delivery, support recruitment, improve procedures, maintain customer and carrier relationships, and assist with file closing and profitability improvements.
Summary Generated by Built In
As a subsidiary of Denmark-based Scan-Group, our history in shipping and logistics dates to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world’s leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 75 offices in over 30 countries across 5 continents and employs over 2,200 people. Our company’s truly intermodal character, offering LCL & FCL Ocean and Air freight services, uniquely positions Shipco as a ‘one stop’ provider of worldwide transportation solutions. (Website: www.shipco.com)
Shipco Transport Inc., a leading international cargo transportation company, has an immediate opening at our MIA branch located in Medley, FL for an experienced LCL Import Supervisor.
We are looking for a candidate who is proactive, dynamic, highly motivated, reliable, and who understands and appreciates the importance of a team effort. The candidate should also possess the ability to ‘think outside the box’, think and work outside their local market, and be aware of various time zones and regional norms for all parties involved.
Key Responsibilities
- First escalation point.
- Monitor that the group alias emails are attended to correctly and in a timely fashion.
- Assist and coach Team members in problem-solving.
- Coordinate days off in the department, in agreement with the Operations Manager.
- Handle customer-requested revisions and manifest corrections.
- Make operational decisions in the absence of the manager.
- Communicate with steamship lines, customers, and agents.
- Confirm delivery of freight upon customers’ request.
- Assist the Department Manager/Branch Manager in staff recruitment.
- Lead and direct the work in the department.
- Implement procedures to improve productivity, quality, and efficiency.
- Maintain relationships with carriers and customers.
- Assist with closing files and suggest profit improvements.
Skills, Knowledge and Expertise
- Excellent organization, coaching, and delegation skills.
- Knowledgeable in all aspects of import operations, including customer service and/or documentation.
- Strong data entry skills required.
- Excellent verbal and written communication skills, excellent organizational skills, attention to detail, and an aptitude for a fast-paced, multi-tasking, customer service-minded environment.
- Bilingual (Spanish-speaking is preferred).
- Reports to the LCL Import Manager.
Benefits
We offer a positive and friendly atmosphere with opportunities for advancement and personal growth. Salary is commensurate with experience.
We offer medical, dental, life, vision, STD, and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.
We offer medical, dental, life, vision, STD, and LTD insurance. We also offer a flexible benefits account, an optional wellness program, and a matching 401(k) plan.
Shipco Transport is an Equal Opportunity Employer, welcoming applications from individuals of all abilities, backgrounds, and experiences.
About
Scan-Group is the holding firm for a group of companies spanning the shipping and logistics, technology, and leisure industry with its headquarters in Copenhagen, Denmark. The firm is private and 100% Danish-owned with a strong presence in Asia, Europe, and North America.
Skills Required
- Experience in LCL import operations
- Knowledge of import operations, customer service, and documentation
- Strong data entry skills
- Excellent verbal and written communication skills
- Excellent organization and attention to detail
- Coaching, delegation, and team leadership skills
- Ability to work in a fast-paced, multitasking environment
- Customer service-oriented approach
- Bilingual ability, preferably Spanish-speaking
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The Company
What We Do
SCAN Group is a mission-driven healthcare organization dedicated to improving the health and independence of older adults. It operates SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans, and invests in innovative care delivery models, such as the PACE (Program for All-Inclusive Care for the Elderly) model, to provide comprehensive, integrated care for vulnerable seniors in their homes and communities.
