LCL Customer Operations Partner

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

As an LCL Customer Operations Partner, you will be responsible for operational duties and ensuring customer satisfaction across Maersk’s product offerings. You will go the extra mile to provide solutions and drive customer satisfaction, actively seeking out and acting on opportunities for continuous improvement in relation to both customers and internal/external stakeholders.

• Serve as the primary point of contact for customers, ensuring smooth execution of the end-to-end shipment cycle.
• Align with customer expectations upfront and respond with constructive solutions.
• Understand LCL Operations and carry out all activities to contribute to the achievement of individual and team Key Performance Indicators (KPIs).
• Maintain a customer-centric approach to avoid errors and take preventive measures to eliminate repetition.
• Prepare and submit all documents in a timely and accurate manner, actively tracking shipment status to keep internal/external stakeholders informed.
• Work with stakeholders to ensure timely cost accrual and invoicing, manage cost control, and maximize gross profit.
• Provide value-added business solutions through strong business knowledge and process understanding.
• Prioritize tasks effectively to ensure customer satisfaction.
• Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operations.
• Identify and proactively share process deviations with customers and reporting heads.
• Respond to all inquiries in a timely and accurate manner, escalating difficulties as defined in SOPs/IOPs.
• Maintain effective and proactive communication by regularly participating in conference calls with stakeholders to enable seamless process flow.

We’re looking for

• Around 2 years of ocean freight/shipping/logistics experience, handling import/export, documentation, bookings, etc.
• Strong customer service experience.
• Excellent stakeholder management skills.
• Excellent verbal and written communication skills.
• Ability to collaborate across functions, departments, and geographies.
• Creative problem-solving abilities and a commitment to continuous improvement.
• Strong ownership and accountability.
• A diploma or bachelor’s degree in logistics or a related field is preferred, but not mandatory.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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